Blog: Wes’s thoughts, articles, and insights

My most recent posts

Engagement is measured by the customer

By Wes Trochlil | May 27, 2020

Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click here to read one of my favorites.) But one thing that’s critically important to understand is that ultimately, engagement is not measured by the association, but by the member or customer. Click here for an example of what I mean. For some …

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New Article Posted

By Wes Trochlil | April 17, 2020

I’ve posted a new article on managing volunteer data. Click here to read it. One thing that distinguishes associations from almost all of their for-profit competitors is volunteers. Whether it’s your board of directors, committee members, speakers, or writers, associations have a strategic advantage in that their “customers” are actually developing the products and services …

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New Article Posted

By Wes Trochlil | February 17, 2020

Over the course of my 20 years of consulting to associations, I’ve run into several situations where the association is moving from a completely custom system (often designed by someone on staff) to an off-the-shelf (OTS) system. (I’ve written before why associations should not build custom systems, but it happens!) While I wholeheartedly support moving …

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Two new articles

By Wes Trochlil | November 20, 2019

I’ve posted two new articles to my site. Click the link on each to read the article. What Causes Project Overruns Expressed Interest vs. Implied Interest

New article – What’s Good in Data Management

By Wes Trochlil | September 27, 2019

I recently read the book Factfulness, which highlights ten things about the world that are better than most people think. (The book is a fascinating read and I highly recommend it. In fact, I think it should be required reading for all high school students!) This got me to thinking (naturally) about the things in data management …

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Older Posts

ARC Solutions' New Polaris Product

May 14, 2007

ARC Solutions is a small but growing AMS provider located in Washington, DC. One of my clients purchased their original …

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Research about On-Demand vs. Premise-Based CRMs

May 11, 2007

I read an interesting report from CSO Insights. The report is a study on premise-based CRM products (e.g., Siebel, Oracle) …

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Stop Nagging Me!

May 11, 2007

I recently renewed my directory listing in ASAE's Technology Solutions Guide. The renewal has a fee attached to it. I …

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Attending Protech's First Customer Conference

May 10, 2007

Protech held their first annual users group conference last week in DC. I thought it was a pretty good effort, …

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Mystery Shopping

May 9, 2007

At a session at TAUG (TMA Resources Annual Users Group meeting), Ron Moen asked a great question: "How many of …

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Avectra's new Wiki

May 9, 2007

So this is very cool: http://wiki.avectra.com Avectra has created a wiki for (as they put it) "the use of its …

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Dashboards

May 8, 2007

For years now I've been hearing from vendors about "dashboards." (I think the first time I heard the term was …

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Attending TAUG

May 7, 2007

I had the opportunity to attend TMA Resources Annual Users Group meeting (TAUG) last week in Albuquerque. They put on …

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Data Integrity Manager

May 2, 2007

I'm always urging my clients to develop staff positions that focus on maintenance of the database. And I don't mean …

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