AI actually requires thinking “I don’t think AI introduces a new kind of thinking. It reveals what actually requires thinking.” – Chip Huyen, author of the book AI Engineering. I have very little to add to the current expansive discussion of AI surrounding us, but this simple quote encapsulates an important point. AI won’t replace the thinking
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It’s not the mistakes, but how you respond Recently a client was complaining about a bug that had been introduced in the latest release of their software. She was very upset that the bug hadn’t been caught before the release. While I understand her frustration, bugs are a reality of software. The real test here is how the
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The hidden costs of bad data Nobody likes bad data, and presumably we’re all working tirelessly to minimize it. After all, bad data has a price. Some obvious “costs” of bad data include poor deliverability of email/snail mail, inability to target market/message, inability to analyze data effectively, and potential reputational embarrassment. But there are also many
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Don’t let your customers edit their names online! This issue came up recently and I was surprised because I thought we were past this. The issue is this: If you allow your members and customers to view and edit their profile online, as a rule, you should never allow them to edit their first or
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