Wes's Weekly Wisdom Archives
Do the benefits outweigh the risks? As the economist Thomas Sowell points out, there are no solutions, only trade-offs. Every decision we make, every day, involves trade-offs. Another way to look at this is, given a choice of one path vs. the other, will the benefits of that choice outweigh the risks? Is there more …
Painting the Bridge According to this article, the Golden Gate Bridge is painted continuously year-round. That is, rather than painting the entire bridge once per year (or every couple of years), “painting the Bridge is an ongoing task and a primary maintenance job.” This, of course, reminds me of data management. Data management is not a “once …
Maintenance isn’t sexy I remember reading once long ago that one of the reasons our country’s infrastructure (e.g., bridges, roads) isn’t as well-maintained as it could be is because maintenance isn’t “sexy.” When it comes to choosing between maintaining and/or fixing the current infrastructure versus building new roads and bridges, new always wins out. Maintenance …
“Will I still have a job when this is done? While working with a client on a new AMS implementation recently, the executive director told me she was surprised to hear her staff ask: “With all the improvements and automation that the new AMS brings, will I still have a job?” I’ve been at this …
Evolution, not revolution I don’t recall where I first heard it many decades ago, but the phrase “evolution, not revolution” always struck me as one key to understanding how data management really works. (I heard the phrase in relation to something else but naturally I found a fit for data management!) It’s really quite simple: When it …
The power of the users’ group Recently in an online users group forum for an AMS provider, a poster asked a question about a fairly complex topic. The poster received multiple replies that pointed her toward a solution. She then posted: “Thank you everyone for the insights. I know why I rely more on this …
Who is your data evangelist? I was recently talking with a client of mine about a new position they are hoping to add, one they were calling “data hygienist” (a title I love). This is an association with over 50 staff, so having someone on staff dedicated to keeping the data clean makes a lot of …
Who is your data evangelist? I was recently talking with a client of mine about a new position they are hoping to add, one they were calling “data hygienist” (a title I love). This is an association with over 50 staff, so having someone on staff dedicated to keeping the data clean makes a lot of …
Ratio of Data to Errors One of the elements of a good data governance plan is establishing data quality metrics. Put another way, what are your measurements for how good your data really is? One of the simplest but perhaps most powerful metrics is the ratio of data to errors (or what percentage of your data …
Back to basics Over the past couple of years I’ve noticed that some AMS vendors are adding in more sophisticated automated duplicate record checkers into their systems. These are not just “is this email already in the database” but much more. For example, one vendor has a tool that not only identifies potential duplicate records but …
Your people matter I’ve written many times about how people, process, and technology have to work together in order to have the greatest success with your data management. I was reminded of this again recently when discussing an issue with a client. The client wants to (wisely) collect information when members and customers contact them …
We remember moments… “We do not remember days, we remember moments.” – Cesare Pavese Another way of looking at this is that it’s the small things people remember, not the big ones. For example: Your members and customers won’t remember the roll out of your new AMS, but they will remember that their contact information …
Acknowledging problems is part of managing expectations Research was done some time ago that suggested that the best way for doctors and hospitals to avoid costly litigation for malpractice was simply to apologize. The vast majority of people who sued their doctor or hospital just wanted someone to admit that mistakes were made! I find …
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Need data? Consider third-party sources I always tell my clients, only collect data that you’re actually going to use. A corollary to that rule might be “If you’re really going to use the data, you don’t have to collect all the data yourself; consider third party sources for data you need.” It’s not unusual for …
Action must follow the decision When I work with my clients on their projects (whether system selection, system implementation, or other data management projects), I emphasize to them how important decision-making is. We can’t move if we don’t make choices, and if we don’t move, we can’t make progress/improve things. But the key to any …
Everything should be focused on improving user adoption Your AMS is a tool, and a tool is only as good as the person using it. And if the tool isn’t being used at all, then the tool is useless, by definition. This is why everything you do related to the AMS has to answer this …
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Needs change over time, and that’s OK I was speaking with a couple of association executives recently about their desire to find a new association management system to replace their current AMS. The incumbent system had been in place for more than a decade. During the course of the conversation, it struck me that the …
The vaguer the question, the vaguer the answer As the old saying goes, the devil is in the details. Which is why I encourage my clients to be as specific as possible when asking questions. This is especially useful during the AMS sales process. For example, if you ask an AMS salesperson, “Can your product …
The best choice given the information you have “Hindsight is 20/20” is a cliché because, like most clichés, it’s true. It’s easy to look back weeks, months, or years later at a given action and see what you should have done differently. When I work with my clients on any project, but especially AMS implementation …
Action isn’t the same as progress I’ve written before that not taking action is an acceptable response to a question. That is, sometime it’s better to leave things alone than to try to “fix” them. A corollary to that rule is “Action isn’t the same as progress.” Working with a client recently, they asked me …
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