If you're training, PLEASE do this...
If you're doing any kind of software training, or you have outside trainers coming in to do training, I beg of you, please do the following:
When you start the training, provide the learners with a complete overview of what you're going to cover. Do not just say "Now we'll walk through the membership application," but " We're going to walk through the membership application, which will include the following four steps..."
When you jump right into training without providing context and a map of where you're going, learners will spend half the time trying to decipher what you're telling them and why you're telling them that. And if they're focused on that, they're not focused on, you know, actually learning!
As the best trainers know: Tell 'em what you're going teach, teach them, and tell them what you taught them.
Wes's Wednesday Wisdom Archives
Don’t confuse motion with improvement
Don’t confuse motion with improvement I wrote recently how action can produce information. But an […]
Perfection is expensive (in fact, it’s not possible!)
Perfection is expensive (in fact, it’s not possible!) “Perfection is expensive. The last 5 percent […]
AI is a journey, not a destination
AI is a journey, not a destination Lately I’ve noticed a lot of associations talking […]
Action produces information
Action produces information “Action produces information. If you’re unsure of what to do, just do […]
Why a single source of truth is so beneficial…
Why a single source of truth is so beneficial… The holy grail of data management is […]
Just because you can, doesn’t mean you should
Just because you can, doesn’t mean you should I’ve worked in and with associations for well […]
Data doesn’t need to be perfect to be useful
Data doesn’t need to be perfect to be useful “Your data doesn’t have to be […]
Don’t just clean data, clean reports and queries
Don’t just clean data, clean reports and queries One of the reasons I exhort my […]
Don’t forget, your staff have day jobs…
Don’t forget, your staff have day jobs… The vast majority of my work is finite […]
Beware the automated “How did we do?” trap!
Beware the automated “How did we do?” trap! One of the downsides of technology is […]