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Your people matter
Your people matter I’ve written many times about how people, process, and technology have to work together in order to …
We remember moments…
We remember moments… “We do not remember days, we remember moments.” – Cesare Pavese Another way of looking at this …
Acknowledging problems is part of managing expectations
Acknowledging problems is part of managing expectations Research was done some time ago that suggested that the best way for …
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Need data? Consider third-party sources
Need data? Consider third-party sources I always tell my clients, only collect data that you’re actually going to use. A …
Action must follow the decision
Action must follow the decision When I work with my clients on their projects (whether system selection, system implementation, or …
Everything should be focused on improving user adoption
Everything should be focused on improving user adoption Your AMS is a tool, and a tool is only as good …
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Needs change over time, and that’s OK
Needs change over time, and that’s OK I was speaking with a couple of association executives recently about their desire …
The vaguer the question, the vaguer the answer
The vaguer the question, the vaguer the answer As the old saying goes, the devil is in the details. Which …
The best choice given the information you have
The best choice given the information you have “Hindsight is 20/20” is a cliché because, like most clichés, it’s true. …