My most recent posts
Older Posts
All decisions involve risk
All decisions involve risk Whether it’s choosing a new AMS or introducing a new product or service, every decision you …
Try flowcharting your processes
Try flowcharting your processes Working with a client recently on their membership join process reminded me of the tremendous value of …
“I just want a system I don’t have to fight with.”
“I just want a system I don’t have to fight with.” I asked my client: “What are you looking for …
“I just want a system I don’t have to fight with.” Read More »
Inertia Contributes to Bad Data
Inertia Contributes to Bad Data Without knowing anything about your organization or its data, I’d be willing to bet you …
What are you doing with new contacts?
What Are You Doing with New Contacts/ I was very interested to read in a recent report from McKinley Advisors …
Be Aware of Selection Bias
Be Aware of Selection Bias I wrote recently about the mistaken perception of older members not being tech savvy. (You …
Some Things Just Take Time
Some Things Just Take Time I learned recently that an elephant’s gestation period is 18 months. It takes 18 months …
Sometimes It’s the Least Bad Choice
Sometimes It’s the Least Bad Choice Just like in life, sometimes when we’re making technology or management decisions, we’re faced …
Our Members Aren’t Tech Savvy
Our Members Aren’t Tech Savvy Having worked now in the association space for more than 30 years, I’ve heard my …