Blog: Wes’s thoughts, articles, and insights

My most recent posts

Give your staff more freedom, not less

By Wes Trochlil | May 18, 2022

Give your staff more freedom, not less I often tell my clients, when it comes to data management, I’m a big liberal; I believe you should give as many staff as possible the ability to edit data within your data management system (with proper training, of course!). The point of a centralized data management system is not just …

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My advice? Stop doing that

By Wes Trochlil | May 11, 2022

My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as a therapist. He helps his patients overcome their issues by using two magic words: “Stop it.” (You can see the clip here: https://youtu.be/4BjKS1-vjPs) The sketch is funny because his advice is incredibly simple but obviously very difficult to apply. Remarkably, this …

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Is a college degree really required?

By Wes Trochlil | May 4, 2022

Is a college degree really required? I saw a job listing last week for an entry-level position at an association, seeking a data manager. From the job description, the position was focused on managing member records and doing some light querying, reporting, and data analysis. The association was seeking someone with one to three years of experience. …

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Small actions become big wins

By Wes Trochlil | April 27, 2022

Small actions become big wins I’ve written before about how data accretes, the idea that over time, we accumulate more and more data that becomes increasingly useless over time. While this is a never-ending challenge of data management, another truism is that small wins accumulate over time. In other words, one of the ways to combat …

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Try not to OFFEND your members…

By Wes Trochlil | April 20, 2022

Try not to OFFEND your members… I recently received an email from an association where I’ve been a member for nearly 30 years. In that time I’ve provided hundreds if not thousands of hours of volunteer time to them. The first line of the email read: “Wes, have you ever considered volunteering for [association name]?” You …

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Older Posts

No system is perfect

March 9, 2022

No system is perfect When working with my clients on the selection of a new system (whether it’s an AMS, …

No system is perfect Read More »

Ask your members to update their info

March 2, 2022

Ask your members to update their info One of the greatest data management challenges any association faces is keeping individual contact information …

Ask your members to update their info Read More »

Customer vs. staff

February 23, 2022

Customer vs. staff In a properly designed AMS, when the customer goes online to your website to do business with …

Customer vs. staff Read More »

Measuring customer service

February 16, 2022

Measuring customer service When I work with clients on AMS selection, one question that often comes up is: “How good …

Measuring customer service Read More »

Iterate or innovate?

February 9, 2022

Iterate or innovate? When moving to a new association management system, there is often an implicit question of whether the move …

Iterate or innovate? Read More »

Who is in control?

February 2, 2022

Who is in control? Speaking with a client once about their database project, the client said something I found rather …

Who is in control? Read More »

Sometimes Staff Has to do the Work

January 26, 2022

Sometimes staff has to do the work… As a child, I was attracted to computers because of the games. As …

Sometimes Staff Has to do the Work Read More »

Documentation and the Great Resignation

January 19, 2022

Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard of the Great Resignation. (If …

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Data Management Strategy

January 12, 2022

Data Management Strategy Do you know what your data management strategy is? If you have one written down, congratulations! If …

Data Management Strategy Read More »

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