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“Is this normal?”
“Is this normal?” ne of the greatest parts about my job is that I get to work with so many …
Give your staff more freedom, not less
Give your staff more freedom, not less I often tell my clients, when it comes to data management, I’m a big …
My advice? Stop doing that
My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as a therapist. He helps his …
Is a college degree really required?
Is a college degree really required? I saw a job listing last week for an entry-level position at an association, seeking …
Small actions become big wins
Small actions become big wins I’ve written before about how data accretes, the idea that over time, we accumulate more …
Try not to OFFEND your members…
Try not to OFFEND your members… I recently received an email from an association where I’ve been a member for nearly …
How will you use that data?
How will you use that data? One of the beauties of technology today is how easy it is to collect data. …
Pennywise and pound foolish
Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to “describe something that is done …
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how a given company reacts to …