Blog: Wes’s thoughts, articles, and insights

My most recent posts

Encourage engagement with prizes!

By Wes Trochlil | June 9, 2021

Encourage engagement with prizes! One of the biggest challenges any organization faces when implementing a new system is user adoption. It’s difficult to get users to engage and make significant changes in their behavior, and user adoption is probably the single most important key to success with a new system. So to address that issue, one …

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Inertia

By Wes Trochlil | June 2, 2021

Inertia One definition of inertia is “to remain unchanged.” My sense is that many association processes, projects, or programs are the result of inertia. That is, the process, project, or program was begun with all the best intentions, but years later, it continues because no one has really asked the question: “Should we still be doing this?” Actual examples …

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When’s the “least bad” time?

By Wes Trochlil | May 26, 2021

When’s the “least bad” time? When working with clients on a new project, especially a new system launch, the question is always asked, “What’s the best time to do this?” And after a long discussion about all the possible dates and how none of them will really work, I usually suggest “How about we find …

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A poor launch can set the stage for YEARS

By Wes Trochlil | May 19, 2021

A poor launch can set the stage for YEARS It is not uncommon for me to get a call from a prospective client and hear something like: “We launched a new AMS last year, but it was a rushed implementation. We never really got things right from the start and now everyone is unhappy.” Too often, …

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Have the courage of your convictions

By Wes Trochlil | May 12, 2021

Have the courage of your convictions Having the courage of your convictions means you’re willing to do what you believe is right, even in the face of others disagreeing. I remember really hearing this for the first time from a coach early on in my consulting career. In that context, the coach was saying “You’re …

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Older Posts

The challenge the AMS providers see

April 7, 2021

The challenge the AMS providers see Over the years I’ve asked AMS providers what they see as the biggest challenges …

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Be careful about “solutioning” too quickly

March 31, 2021

Be careful about “solutioning” too quickly One of the great things about software developers is that they tend to be …

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What’s our next action?

March 24, 2021

What’s our next action? As you can imagine, I spend a lot of time in meetings (I bet you do, …

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Don’t automate for the sake of automation

March 17, 2021

Don’t automate for the sake of automation I’m the laziest person in the world. I LOVE it when I can …

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Don’t forget about what got better

March 10, 2021

Don’t forget about what got better Negativity bias is the tendency to focus on only those things that aren’t working, …

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Give a little at a time rather than taking away

March 3, 2021

Give a little at a time rather than taking away I’m sure there’s research somewhere that explains this phenomenon*, but …

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First, you gotta have the data

February 17, 2021

First, you gotta have the data When I work with clients on a new AMS selection and we’re discussing what …

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Work on your relationship with your AMS vendor

February 10, 2021

Work on your relationship with your AMS vendor It is no coincidence that my most successful clients are those that …

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Dashboards for Data Integrity

February 3, 2021

Dashboards for Data Integrity I’ve written a bunch on data integrity reports. (Click here for some examples.) The purpose of …

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