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Are you being penny wise and pound foolish?
Are you being penny wise and pound foolish? Two quick customer service stories to illustrate a point: First story: I’ve […]
AMS Products are getting better – and what that means for you
AMS Products are getting better – and what that means for you I’ve been working in and with AMS products for […]
Using AI beyond content generation
Using AI beyond content generation Recent surveys by ASAE and others suggest nearly 90% of associations are using AI for some […]
If you’re training, PLEASE do this…
If you’re training, PLEASE do this… If you’re doing any kind of software training, or you have outside trainers coming […]
Don’t confuse motion with improvement
Don’t confuse motion with improvement I wrote recently how action can produce information. But an important corollary to that idea […]
Perfection is expensive (in fact, it’s not possible!)
Perfection is expensive (in fact, it’s not possible!) “Perfection is expensive. The last 5 percent of quality almost always costs […]
AI is a journey, not a destination
AI is a journey, not a destination Lately I’ve noticed a lot of associations talking about AI like it’s a […]
Action produces information
Action produces information “Action produces information. If you’re unsure of what to do, just do anything, even if it’s the […]
Why a single source of truth is so beneficial…
Why a single source of truth is so beneficial… The holy grail of data management is the “single source of truth.” […]
