Blog: Wes’s thoughts, articles, and insights

My most recent posts

We remember moments…

By Wes Trochlil | March 22, 2023

We remember moments… “We do not remember days, we remember moments.” – Cesare Pavese Another way of looking at this is that it’s the small things people remember, not the big ones. For example: Your members and customers won’t remember the roll out of your new AMS, but they will remember that their contact information …

We remember moments… Read More »

Acknowledging problems is part of managing expectations

By Wes Trochlil | March 15, 2023

Acknowledging problems is part of managing expectations Research was done some time ago that suggested that the best way for doctors and hospitals to avoid costly litigation for malpractice was simply to apologize. The vast majority of people who sued their doctor or hospital just wanted someone to admit that mistakes were made! I find …

Acknowledging problems is part of managing expectations Read More »

Need data? Consider third-party sources

By Wes Trochlil | March 8, 2023

Need data? Consider third-party sources I always tell my clients, only collect data that you’re actually going to use. A corollary to that rule might be “If you’re really going to use the data, you don’t have to collect all the data yourself; consider third party sources for data you need.” It’s not unusual for …

Need data? Consider third-party sources Read More »

Action must follow the decision

By Wes Trochlil | March 1, 2023

Action must follow the decision When I work with my clients on their projects (whether system selection, system implementation, or other data management projects), I emphasize to them how important decision-making is. We can’t move if we don’t make choices, and if we don’t move, we can’t make progress/improve things. But the key to any …

Action must follow the decision Read More »

Everything should be focused on improving user adoption

By Wes Trochlil | February 22, 2023

Everything should be focused on improving user adoption Your AMS is a tool, and a tool is only as good as the person using it. And if the tool isn’t being used at all, then the tool is useless, by definition. This is why everything you do related to the AMS has to answer this …

Everything should be focused on improving user adoption Read More »

Older Posts

Start with the end in mind

January 18, 2023

Start with the end in mind Like so many, I probably first heard the phrase “Begin with the end in …

Start with the end in mind Read More »

It’s quiet in here…maybe TOO quiet…

January 11, 2023

It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that there is no stasis; either …

It’s quiet in here…maybe TOO quiet… Read More »

It’s ALWAYS about expectations

January 4, 2023

It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase of 40% over a year …

It’s ALWAYS about expectations Read More »

It’s hard to get UNangry

December 14, 2022

It’s hard to get UNangry I often emphasize to my clients the importance of testing and training. When a new …

It’s hard to get UNangry Read More »

Some history IS important!

December 7, 2022

Some history IS important! When I’m advising clients on data conversion (moving data from one system to another) my advice …

Some history IS important! Read More »

“Many mickles make a muckle.”

November 30, 2022

“Many mickles make a muckle.” “Many mickles make a muckle.” – George Washington Apparently, this was an old Scottish saying (and …

“Many mickles make a muckle.” Read More »

It’s easy to collect; it’s harder to manage

November 16, 2022

It’s easy to collect; it’s harder to manage The beauty of today’s highly configurable AMS products is that they make …

It’s easy to collect; it’s harder to manage Read More »

Tell them why you want the data

November 9, 2022

Tell them why you want the data Because data is so easy to collect these days, there’s a tendency to …

Tell them why you want the data Read More »

Don’t get hung up on something minor

November 2, 2022

Don’t get hung up on something minor I’m a problem solver. I love to solve problems. Which is great until …

Don’t get hung up on something minor Read More »

Scroll to Top