Blog: Wes’s thoughts, articles, and insights

My most recent posts

Training and testing

By Wes Trochlil | August 3, 2022

Training and testing I’ve written before that the best form of training follows this process: Tell them what you’re going to do, tell them what you’re doing, tell them what you did. When working with your software company to report bugs or other issues, you should follow a similar process: Tell them what you were …

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How to save a “failing” project

By Wes Trochlil | July 27, 2022

How to save a “failing” project It is not unusual for me to receive a call from an association that sounds something like this: “We implemented a new AMS in the past year, everyone on staff hates the new system, and this whole project is failing. What can we do to save it?” While every project …

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How to avoid the “IT black hole”

By Wes Trochlil | July 20, 2022

How to avoid the “IT black hole” Going all the way back to my days as an association staffer (more than 30 years ago) I’ve encountered what I call the “IT black hole.” The IT black hole is where technology issues go to die. Perhaps you’ve experienced this. You report an issue to your technology staff …

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The “People” are important!

By Wes Trochlil | July 13, 2022

The “People” are important! I’ve written a lot about people, process, and technology over the years. This is the three-legged stool of success for any technology project (and these days, for any project at all!). My writing has focused mostly on process and technology because process and technology are usually easier to change. But I …

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Always look for the MVP

By Wes Trochlil | July 6, 2022

Always look for the MVP I first wrote about minimum viable product (MVP) just three years ago, but the term itself was coined over 20 years ago. But I’ve been thinking about this more and more with all of my new projects, for one significant reason: Even compared to five years ago, much less 20 …

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Older Posts

“Is this normal?”

May 25, 2022

“Is this normal?” ne of the greatest parts about my job is that I get to work with so many …

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Give your staff more freedom, not less

May 18, 2022

Give your staff more freedom, not less I often tell my clients, when it comes to data management, I’m a big …

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My advice? Stop doing that

May 11, 2022

My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as a therapist. He helps his …

My advice? Stop doing that Read More »

Is a college degree really required?

May 4, 2022

Is a college degree really required? I saw a job listing last week for an entry-level position at an association, seeking …

Is a college degree really required? Read More »

Small actions become big wins

April 27, 2022

Small actions become big wins I’ve written before about how data accretes, the idea that over time, we accumulate more …

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Try not to OFFEND your members…

April 20, 2022

Try not to OFFEND your members… I recently received an email from an association where I’ve been a member for nearly …

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How will you use that data?

April 6, 2022

How will you use that data? One of the beauties of technology today is how easy it is to collect data. …

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Pennywise and pound foolish

March 30, 2022

Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to “describe something that is done …

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How you respond matters

March 23, 2022

How you respond matters Very recently I wrote that I measure customer service by how a given company reacts to …

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