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Try flowcharting your processes

By Wes Trochlil | October 21, 2020

Try flowcharting your processes Working with a client recently on their membership join process reminded me of the tremendous value of putting your processes into a flowchart. In their case, a single membership join (organization) requires asking three questions before the correct “join path” is determined. Drawing a flowchart of this decision process will help provide them …

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“I just want a system I don’t have to fight with.”

By Wes Trochlil | October 14, 2020

“I just want a system I don’t have to fight with.” I asked my client: “What are you looking for in a new AMS?” She responded: “I just want a system I don’t have to fight with.” And it struck me that this is how A LOT of my clients feel about their data management systems; that …

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Inertia Contributes to Bad Data

By Wes Trochlil | October 7, 2020

Inertia Contributes to Bad Data Without knowing anything about your organization or its data, I’d be willing to bet you have data in your system that you are no longer actively managing/using (e.g., data that was collected long ago for some initiative at the time) or, worse yet, actively collecting data that you aren’t actually …

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What are you doing with new contacts?

By Wes Trochlil | September 30, 2020

What Are You Doing with New Contacts/ I was very interested to read in a recent report from McKinley Advisors that, with the shift to virtual events, many associations are reporting “up to 70% new participants in their ecosystem.” What that means is these associations are introducing new names to their databases. (Click here to …

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Be Aware of Selection Bias

By Wes Trochlil | September 23, 2020

Be Aware of Selection Bias I wrote recently about the mistaken perception of older members not being tech savvy. (You can read that here.) One of my astute readers, Will Slade at Protech, pointed out the following (I’m paraphrasing): “It’s possible that the reason many associations perceive older members to be not tech savvy is …

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Older Posts

There is ALWAYS a Trade-off

August 19, 2020

There is ALWAYS a Trade-off I’ve written many times about trade-offs (you can read a bunch here). In short, every …

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Little by little, a little becomes a lot

August 12, 2020

Little by little, a little becomes a lot “Little by little, a little becomes a lot.” I don’t know where …

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Why do we treat data management differently?

August 5, 2020

Why do we treat data management differently? A recent post on ASAE’s community read: “Looking for recommendations for assistance with …

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Don’t Forget Your Speakers!

July 29, 2020

Don’t Forget Your Speakers! A phenomenon I’ve noticed over the years is that my clients will manage speaker data outside of the …

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90% of your data is never touched a second time

July 22, 2020

90% of your data is never touched a second time I heard recently on a podcast that 95% of all …

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Newton’s First Law

July 15, 2020

Newton’s First Law Part of Newton’s First Law states that “…an object in motion stays in motion…” What does this …

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No System is Perfect

July 7, 2020

No System is Perfect While it may sound trite, it bears repeating that no data management system is perfect. I have …

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Data Accretes

July 1, 2020

Data Accretes One of my very first jobs in the association world was managing the production of a printed directory, a …

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Don’t be so lazy…

June 24, 2020

Don’t be so lazy… One of the things that attracted me to the software world is how good software can …

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