Encourage engagement with prizes! One of the biggest challenges any organization faces when implementing a new system is user adoption. It’s difficult to get users to engage and make significant changes in their behavior, and user adoption is probably the single most important key to success with a new system. So to address that issue, one …

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Inertia One definition of inertia is “to remain unchanged.” My sense is that many association processes, projects, or programs are the result of inertia. That is, the process, project, or program was begun with all the best intentions, but years later, it continues because no one has really asked the question: “Should we still be doing this?” Actual examples …

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When’s the “least bad” time? When working with clients on a new project, especially a new system launch, the question is always asked, “What’s the best time to do this?” And after a long discussion about all the possible dates and how none of them will really work, I usually suggest “How about we find …

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Have the courage of your convictions Having the courage of your convictions means you’re willing to do what you believe is right, even in the face of others disagreeing. I remember really hearing this for the first time from a coach early on in my consulting career. In that context, the coach was saying “You’re …

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