All decisions involve risk Whether it’s choosing a new AMS or introducing a new product or service, every decision you make involves risk. There are two factors to risk: likelihood (probability of something bad happening) and seriousness. To illustrate: the likelihood of a plane crash is exceedingly small, but clearly, its seriousness is very high. On …
Try flowcharting your processes Working with a client recently on their membership join process reminded me of the tremendous value of putting your processes into a flowchart. In their case, a single membership join (organization) requires asking three questions before the correct “join path” is determined. Drawing a flowchart of this decision process will help provide them …
“I just want a system I don’t have to fight with.” I asked my client: “What are you looking for in a new AMS?” She responded: “I just want a system I don’t have to fight with.” And it struck me that this is how A LOT of my clients feel about their data management systems; that …
“I just want a system I don’t have to fight with.” Read More »
Inertia Contributes to Bad Data Without knowing anything about your organization or its data, I’d be willing to bet you have data in your system that you are no longer actively managing/using (e.g., data that was collected long ago for some initiative at the time) or, worse yet, actively collecting data that you aren’t actually …