“I just want a system I don’t have to fight with.”

"I just want a system I don't have to fight with."

I asked my client: "What are you looking for in a new AMS?"

She responded: "I just want a system I don't have to fight with."

And it struck me that this is how A LOT of my clients feel about their data management systems; that it's a constant struggle to make the software do what they need it to do.

Consider all of your data management systems (not just your AMS, but things like your email tool, event registration tool, abstract management, voting, or any other product you use to gather data). Which of these systems do you "fight with" and which of them do the job they were meant to do?

If you feel like you're fighting, you've either got a process issue or a technology issue. (Or possibly both.) Once you figure out where the problem is, only then can you begin to address it.

Wes's Wednesday Wisdom Archives

Budget for feature discovery and adoption

November 18, 2020

Budget for feature discovery and adoption When developing a budget for implementation of a new …

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Customize staff pages for better user adoption

November 11, 2020

Customize staff pages for better user adoption The single most important element to data management …

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Don’t ask questions for which you already know the answer

November 4, 2020

Don’t ask questions for which you already know the answer I was recently completing an …

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All decisions involve risk

October 28, 2020

All decisions involve risk Whether it’s choosing a new AMS or introducing a new product …

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Try flowcharting your processes

October 21, 2020

Try flowcharting your processes Working with a client recently on their membership join process reminded me …

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Inertia Contributes to Bad Data

October 7, 2020

Inertia Contributes to Bad Data Without knowing anything about your organization or its data, I’d …

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What are you doing with new contacts?

September 30, 2020

What Are You Doing with New Contacts/ I was very interested to read in a …

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Be Aware of Selection Bias

September 23, 2020

Be Aware of Selection Bias I wrote recently about the mistaken perception of older members …

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Some Things Just Take Time

September 16, 2020

Some Things Just Take Time I learned recently that an elephant’s gestation period is 18 …

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Sometimes It’s the Least Bad Choice

September 7, 2020

Sometimes It’s the Least Bad Choice Just like in life, sometimes when we’re making technology …

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