Painting the Bridge According to this article, the Golden Gate Bridge is painted continuously year-round. That is, rather than painting the entire bridge once per year (or every couple of years), “painting the Bridge is an ongoing task and a primary maintenance job.” This, of course, reminds me of data management. Data management is not a “once …
Maintenance isn’t sexy I remember reading once long ago that one of the reasons our country’s infrastructure (e.g., bridges, roads) isn’t as well-maintained as it could be is because maintenance isn’t “sexy.” When it comes to choosing between maintaining and/or fixing the current infrastructure versus building new roads and bridges, new always wins out. Maintenance …
“Will I still have a job when this is done? While working with a client on a new AMS implementation recently, the executive director told me she was surprised to hear her staff ask: “With all the improvements and automation that the new AMS brings, will I still have a job?” I’ve been at this …
Evolution, not revolution I don’t recall where I first heard it many decades ago, but the phrase “evolution, not revolution” always struck me as one key to understanding how data management really works. (I heard the phrase in relation to something else but naturally I found a fit for data management!) It’s really quite simple: When it …
The power of the users’ group Recently in an online users group forum for an AMS provider, a poster asked a question about a fairly complex topic. The poster received multiple replies that pointed her toward a solution. She then posted: “Thank you everyone for the insights. I know why I rely more on this …
Who is your data evangelist? I was recently talking with a client of mine about a new position they are hoping to add, one they were calling “data hygienist” (a title I love). This is an association with over 50 staff, so having someone on staff dedicated to keeping the data clean makes a lot of …
Who is your data evangelist? I was recently talking with a client of mine about a new position they are hoping to add, one they were calling “data hygienist” (a title I love). This is an association with over 50 staff, so having someone on staff dedicated to keeping the data clean makes a lot of …
Ratio of Data to Errors One of the elements of a good data governance plan is establishing data quality metrics. Put another way, what are your measurements for how good your data really is? One of the simplest but perhaps most powerful metrics is the ratio of data to errors (or what percentage of your data …
Back to basics Over the past couple of years I’ve noticed that some AMS vendors are adding in more sophisticated automated duplicate record checkers into their systems. These are not just “is this email already in the database” but much more. For example, one vendor has a tool that not only identifies potential duplicate records but …
Your people matter I’ve written many times about how people, process, and technology have to work together in order to have the greatest success with your data management. I was reminded of this again recently when discussing an issue with a client. The client wants to (wisely) collect information when members and customers contact them …