Wes’s Wednesday Wisdom

Don’t confuse motion with improvement I wrote recently how action can produce information. But an important corollary to that idea is that action alone does not necessarily mean improvement. For example, how much time do we spend preparing board materials that the board never looks at, and even if they do look at it, won’t […]

Perfection is expensive (in fact, it’s not possible!) “Perfection is expensive. The last 5 percent of quality almost always costs a disproportionate amount of time and money.” – James Clear “Seek success, not perfection.” – Alan Weiss When I give presentations on data management, I almost always mention this concept. Too often we’re caught up in the

AI is a journey, not a destination Lately I’ve noticed a lot of associations talking about AI like it’s a moon shot. “We need an AI project.” “We’re rolling out AI in Q4.” That language suggests AI is something you implement once and then check off the list. It isn’t. AI is a journey, and

Action produces information “Action produces information. If you’re unsure of what to do, just do anything, even if it’s the wrong thing. This will give you information about what you should actually be doing.” – Brian Armstrong, co-founder of Coinbase This is the great thing about data and why I’ve been in this business so long.

Why a single source of truth is so beneficial… The holy grail of data management is the “single source of truth.” As I like to characterize it, when someone asks “Where is the data about X?” everyone knows the answer and everyone gives the SAME answer. One of the most common challenges I hear from my

Just because you can, doesn’t mean you should I’ve worked in and with associations for well over 37 years now. And one of the things I’ve always loved and appreciated about association staffers is their willingness to do whatever is needed to get the job done. But the problem is this “Yes, we can!” attitude can also

Data doesn’t need to be perfect to be useful “Your data doesn’t have to be perfect to be useful.” – (Borrowed with permission from Intellidata’s Slice newsletter.) In my experience, many associations hold themselves back from cleaning up their data, because they are overwhelmed with where to start, and they also think success can only be achieved

Don’t just clean data, clean reports and queries One of the reasons I exhort my clients to keep their data as clean as possible is because, over time, “dirty” data causes users to doubt the accuracy of all the data in the system. And when users doubt the data, they’ll start using their own systems

Don’t forget, your staff have day jobs… The vast majority of my work is finite project work (e.g., system selection or implementation). It’s literally my full time job. But for most of my clients, selecting and implementing a new AMS, or implementing a new website, or executing pretty much any other major technology project is

Beware the automated “How did we do?” trap! One of the downsides of technology is that automation can be so easy that we wind up annoying our members and customers rather than helping them. Case in point: I recently purchased tickets for a Broadway show via StubHub. The day after attending the show, I got