Wes Trochlil

For a quarter century, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

Customize staff pages for better user adoption

Customize staff pages for better user adoption The single most important element to data management success, bar none, is user adoption of your technology. The very best technology, unused, is, well, useless! There are many aspects to user adoption, but one of the most important is the actual screens or pages that staff users see …

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Try flowcharting your processes

Try flowcharting your processes Working with a client recently on their membership join process reminded me of the tremendous value of putting your processes into a flowchart. In their case, a single membership join (organization) requires asking three questions before the correct “join path” is determined. Drawing a flowchart of this decision process will help provide them …

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