Month: January 2018

"Too expensive" and "Doesn't provide enough value" are the same thing

I recently came across a one-question service from a service provider (I think it was some kind of online software…) that asked why I had discontinued my subscription to their service. Among the choices were “Too expensive” and “didn’t provide enough value.” I had to read it three times to make sure I was reading …

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The Number of Test Scenarios Illustrates How Complex Your Business Rules Are

During the process of implementing a new AMS, one of the steps you’ll take is creating and testing scenarios for different functionality within the system. For example, what will the online join process consist of? What will the customer or member experience when they login to join or renew? And what are the different potential …

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EVERY System has duplicate records. Get used to it!

One of the most common challenges all of my clients face is duplicate records. And the simple fact is, even the very best managed databases have some duplicate records. They are impossible to avoid. Why? There are several reasons: Your members use multiple emails. As a result, they may create new records that your system doesn’t …

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