January 2008

About This Blog

This weblog is focused on the association management system (AMS) software market. The objective of this blog is to provide a forum for discussing issues that affect the AMS market and the associations that use off-the-shelf AMS software packages. Wes worked for nearly ten years in associations as director of membership, marketing, customer service, and …

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NTEN's CRM Satisfaction Survey is Released

I recently received a copy of NTEN’s CRM Satisfaction survey (you can get your own copy here). Here are my reactions: One conclusion drawn from the survey suggests that “after sales support” and a “user friendly interface” were the two most valued factors in a CRM system. This nicely validates something I wrote almost eight …

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