On Thursday, April 20, 2107, 1.3opm-2:30pm Eastern,Teri Carden, Founder of ReviewMyAMS, and I will be hosting a FREE Ask Us Anything webinar. Got questions about data management? AMS selection and implementation? Anything at all related to data? Here’s your chance to get FREE advice from two experts in the field. Click here for more information.
On a range of database management issues. You can read it all here: http://bit.ly/1sMrmN0
I work with associations of all sizes, ranging from zero staff (all-volunteer run) to over 700 staff. One thing I’ve noticed over the past couple of years is that, regardless of association size, more and more associations are seeing an increasing demand from their members for online learning. As a result, more of my clients …
The rising importance of Learning Management Systems Read More »
One of the greatest benefits of the internet revolution is that data management has been moved from staff to customer. For example, back when I started my first membership director position (20 years ago now), nothing was being processed via the association’s website. This meant that ALL membership joins and renewals had to be processed by …
The inherent conflict between staff needs and customer needs Read More »
On September 4, I’ll be the featured speaker at the Loudoun County Idea Swap hosted by ASAE and held at the National Recreation and Park Association in Ashburn, VA. Click here to get all the details here and register. It’s free!
I’m often asked by my clients about using credit card auto-renewal for membership dues (or donations or other recurring charges). Auto-renewal has been around for a long time, but it’s taken a while for associations to start adopting it, in part due to the technology catching up with the need (i.e., AMS vendors have only …
If you haven’t already, you should download and read Marketing General’s 2012 Membership Marketing Benchmark Report, which you can request for free by clicking here. Tony Rossell at MGI was kind enough to share with me the raw results of the portion of the study that dealt with association management systems. Two items stuck out …
MGI Benchmarking Report has some interesting results Read More »
If you have a car that was manufactured in the past ten years and you’ve taken it into the shop, you’ve probably noticed something interesting: One of the first things your mechanic does is plug your car into a handheld computer, to run diagnostic tests. Today’s cars have so many computers on them that in …
Would you trust a mechanic with decades-old tools? Read More »
I recently viewed demos from two new AMS vendors (well, new to me), which I’ve added to my list of software vendors providing membership management software. The first addition is MemberNation from Fonteva, which has built an AMS on top of the salesforce (force.com) platform. This marks (at least) the second AMS vendor to do …
One of the most significant changes in association management software over the past decade is the change in functionality focus from staff to customer. That is, prior to the internet (and even early on in the internet years), AMSes were designed to help staff process data more efficiently. As the internet grew and more and …