Don’t be so lazy… One of the things that attracted me to the software world is how good software can really make your life easier. As I like to (half) joke, I’m incredibly lazy, so I like the software to do as much of the work for me as possible. But the reality is, sometimes …
Don’t Try to do Everything at Go-live When implementing a new AMS, there is a tendency to try to get everything done and “in the system” prior to go-live. After all, you’ve got this shiny new system with all kinds of new functionality. Why not go for it and have it do everything it can …
Make sure your system has broad support An AMS vendor pointed out to me recently the danger of buying a new AMS (or any enterprise software, for that matter) based on the passion of one person. As he put it, “I have seen this more than a handful of times, but when that one person drives …
You have to have the right people in place This may seem obvious, but I’ll say it anyway: All the best technology and all the correct processes can’t fix people. If your staff won’t do the work, it won’t get done. I’ve had clients in the past who struggled with getting their systems to work. They spent …
Ask “What” not “Why” As a consultant, one of my favorite questions to ask my clients is “Why?” As in, “Why are you doing that?” Asking “why” can be an effective way of determining if a process is actually doing what is expected or needed. But I recently came across an article that referenced the book …