You have to have the right people in place
This may seem obvious, but I'll say it anyway: All the best technology and all the correct processes can't fix people. If your staff won't do the work, it won't get done.
I've had clients in the past who struggled with getting their systems to work. They spent a lot of time and money on technology and reconfiguring internal processes. And yet they were still having issues.
Because the reality was that it wasn't the technology or the processes. It was the staff. Staff either wouldn't or couldn't do what needed to be done.
With people, if they can't do the work, training may help. It *may* help because it's also possible the staff just doesn't have the skills required.
If they won't, then they need to be removed from the process completely and replaced with someone who will.
Remember, it's people, process, and technology. You need all three to be truly successful.
Wes's Wednesday Wisdom Archives
It’s all relative…
It’s all relative… Over the course of my 22 years of consulting, I’ve consulted with …
Eliminate to optimize
Eliminate to optimize So much of data management is habit (both good and bad) which is …
For data governance, ask “Why?”
For data governance, ask “Why?” Recently I’ve had the opportunity to work on several data …
More on Meetings
More on Meetings I’ve written before about the importance of making sure your meetings are …
Action produces momentum
Action produces momentum Another great quote from James Clear: “Motivation often comes after starting, not …
My #1 Best Practice…
My #1 Best Practice… A client recently asked me: “If you had to pick a single …
Encourage engagement with prizes!
Encourage engagement with prizes! One of the biggest challenges any organization faces when implementing a new …
Inertia
Inertia One definition of inertia is “to remain unchanged.” My sense is that many association processes, projects, or …
When’s the “least bad” time?
When’s the “least bad” time? When working with clients on a new project, especially a …
A poor launch can set the stage for YEARS
A poor launch can set the stage for YEARS It is not uncommon for me …