You have to have the right people in place

You have to have the right people in place

This may seem obvious, but I'll say it anyway: All the best technology and all the correct processes can't fix people. If your staff won't do the work, it won't get done.

I've had clients in the past who struggled with getting their systems to work. They spent a lot of time and money on technology and reconfiguring internal processes. And yet they were still having issues.

Because the reality was that it wasn't the technology or the processes. It was the staff. Staff either wouldn't or couldn't do what needed to be done.

With people, if they can't do the work, training may help. It *may* help because it's also possible the staff just doesn't have the skills required.

If they won't, then they need to be removed from the process completely and replaced with someone who will.

Remember, it's people, process, and technology. You need all three to be truly successful.

Wes's Wednesday Wisdom Archives

Two tips for data conversion

September 15, 2021

Two Tips for Data Conversion I’ve written a lot about data conversion over the years …

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Who should “own” the database?

September 8, 2021

Who should “own” the database? One of the most common questions I get from my …

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What makes you weird?

September 1, 2021

What makes you weird? When I work with clients on selecting a new association management system, one …

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Why “AMS Consortiums” Don’t Work

August 25, 2021

Why “AMS Consortiums” Don’t Work About once a year I will get a call from …

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Your vendor will disappoint you

August 18, 2021

Your vendor will disappoint you I follow politics as a hobby. A past publisher from …

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Learn how to lose

August 11, 2021

Learn how to lose “Winning is great, sure, but if you are really going to …

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Ownership is Required

July 28, 2021

Ownership is required When asked for the most common reason AMS implementations fail, I typically respond …

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It’s all relative…

July 21, 2021

It’s all relative… Over the course of my 22 years of consulting, I’ve consulted with …

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Eliminate to optimize

July 14, 2021

Eliminate to optimize So much of data management is habit (both good and bad) which is …

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For data governance, ask “Why?”

July 7, 2021

For data governance, ask “Why?” Recently I’ve had the opportunity to work on several data …

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