Make sure your system has broad support
An AMS vendor pointed out to me recently the danger of buying a new AMS (or any enterprise software, for that matter) based on the passion of one person. As he put it, "I have seen this more than a handful of times, but when that one person drives a system and they leave, it can fall apart quickly."
This raises a larger point that I always state to my clients: "When this project is done, I get to leave, but you're going to have to keep using this system." In other words, in order to be successful long-term, you're going to need buy-in from a majority, if not all, of your users.
So whether it's an AMS or any other software that has to be used by a number of staff, do everything you can to get as much consensus and buy-in as possible. The fewer number of staff that have buy-in, as staff turns over, the likelier you are to reach a point where no one likes the software (because they don't really know it).
Wes's Wednesday Wisdom Archives
Sometimes you just have to try it and see what happens The single greatest key …