Make sure your system has broad support

Make sure your system has broad support

An AMS vendor pointed out to me recently the danger of buying a new AMS (or any enterprise software, for that matter) based on the passion of one person. As he put it, "I have seen this more than a handful of times, but when that one person drives a system and they leave, it can fall apart quickly."

This raises a larger point that I always state to my clients: "When this project is done, I get to leave, but you're going to have to keep using this system." In other words, in order to be successful long-term, you're going to need buy-in from a majority, if not all, of your users.

So whether it's an AMS or any other software that has to be used by a number of staff, do everything you can to get as much consensus and buy-in as possible. The fewer number of staff that have buy-in, as staff turns over, the likelier you are to reach a point where no one likes the software (because they don't really know it).

Wes's Wednesday Wisdom Archives

Try flowcharting your processes

October 21, 2020

Try flowcharting your processes Working with a client recently on their membership join process reminded me …

Try flowcharting your processes Read More »

“I just want a system I don’t have to fight with.”

October 14, 2020

“I just want a system I don’t have to fight with.” I asked my client: …

“I just want a system I don’t have to fight with.” Read More »

Inertia Contributes to Bad Data

October 7, 2020

Inertia Contributes to Bad Data Without knowing anything about your organization or its data, I’d …

Inertia Contributes to Bad Data Read More »

What are you doing with new contacts?

September 30, 2020

What Are You Doing with New Contacts/ I was very interested to read in a …

What are you doing with new contacts? Read More »

Be Aware of Selection Bias

September 23, 2020

Be Aware of Selection Bias I wrote recently about the mistaken perception of older members …

Be Aware of Selection Bias Read More »

Some Things Just Take Time

September 16, 2020

Some Things Just Take Time I learned recently that an elephant’s gestation period is 18 …

Some Things Just Take Time Read More »

Sometimes It’s the Least Bad Choice

September 7, 2020

Sometimes It’s the Least Bad Choice Just like in life, sometimes when we’re making technology …

Sometimes It’s the Least Bad Choice Read More »

Our Members Aren’t Tech Savvy

September 2, 2020

Our Members Aren’t Tech Savvy Having worked now in the association space for more than …

Our Members Aren’t Tech Savvy Read More »

Motion vs. Action

August 26, 2020

Motion vs. Action One key to successful data management is understanding the difference between motion …

Motion vs. Action Read More »

There is ALWAYS a Trade-off

August 19, 2020

There is ALWAYS a Trade-off I’ve written many times about trade-offs (you can read a …

There is ALWAYS a Trade-off Read More »

Scroll to Top