Make sure your system has broad support

Make sure your system has broad support

An AMS vendor pointed out to me recently the danger of buying a new AMS (or any enterprise software, for that matter) based on the passion of one person. As he put it, "I have seen this more than a handful of times, but when that one person drives a system and they leave, it can fall apart quickly."

This raises a larger point that I always state to my clients: "When this project is done, I get to leave, but you're going to have to keep using this system." In other words, in order to be successful long-term, you're going to need buy-in from a majority, if not all, of your users.

So whether it's an AMS or any other software that has to be used by a number of staff, do everything you can to get as much consensus and buy-in as possible. The fewer number of staff that have buy-in, as staff turns over, the likelier you are to reach a point where no one likes the software (because they don't really know it).

Wes's Wednesday Wisdom Archives

Start small

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The challenge the AMS providers see

April 7, 2021

The challenge the AMS providers see Over the years I’ve asked AMS providers what they …

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Be careful about “solutioning” too quickly

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What’s our next action?

March 24, 2021

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Don’t automate for the sake of automation

March 17, 2021

Don’t automate for the sake of automation I’m the laziest person in the world. I …

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Don’t forget about what got better

March 10, 2021

Don’t forget about what got better Negativity bias is the tendency to focus on only …

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Give a little at a time rather than taking away

March 3, 2021

Give a little at a time rather than taking away I’m sure there’s research somewhere …

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First, you gotta have the data

February 17, 2021

First, you gotta have the data When I work with clients on a new AMS …

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