UI Matters! Almost since I began consulting over 20 years, I’ve noted how important the user interface (UI) of a system is, in terms of user adoption and ease-of-use. On the staff side, the UI matters because the more “pleasant” a user interface is, the more likely staff is to actually use the system. (I define …
Be careful with absolutes When I speak with clients I try to be careful about speaking in absolutes. I’ll catch myself saying things like “The only way you can do that…” or “All associations have this challenge…” The proper way to say this is along the lines of “One of the best ways you can …
New Year’s Resolutions Why do New Year’s Resolutions fail? Research suggests that part of the challenge is that the actual resolutions are too large/complex/difficult to achieve (e.g., I will lose 30 pounds by June 1st). And when we inevitably fail to reach the goal, we give up, telling ourselves “Well, I guess I just can’t do …
Why Process is So Important One of my favorite business authors is James Clear, who writes all about habit creation and management. The more I read, the more convinced I am that data management relies heavily on habits. Here’s a quote from Clear: “You do not rise to the level of your goals. You fall to the level …
The Significant Change of SaaS Software One of the most significant technological changes in the AMS world is the advent of software-as-a-service (SaaS). While SaaS brings many significant changes compared to the old “buy the software” model, the two most significant are pricing and updates: In the old days (now almost gone) you bought the …