Month: January 2009

Interview with Joanna Pineda of Matrix Group International

This is the fifth in a series of podcast interviews that I’ve been conducting with CEOs from providers of association management software. Today’s interview is with Joanna Pineda, CEO and Chief Troublemaker of Matrix Group International. In this interview we discuss how associations are managing their budgets and talk about how associations can get more …

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Interview with Kevin Hostutler of ACGI Software

This is the fourth in a series of podcast interviews that I’ve been conducting with CEOs from providers of association management software. Today’s interview is with Kevin Hostutler, President and CEO of ACGI Software. In this interview we discuss how associations are managing their budgets and talk about how associations can get more from their …

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Interview with Don Turner of ARC Solutions

This is the third in a series of podcast interviews that I’ve been conducting with CEOs from providers of association management software. Today’s interview is with Don Turner, President and CEO of ARC Solutions. In this interview we discuss the state of associations and technology today, and Don provides an interesting metaphor for how to …

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Shocker! Poor customer service drives customers away

Sometimes I read things that are so patently obvious, I wonder why they’re even news. Accenture has released a survey of 4,100 consumers that determined that “service — more than price — is a clear differentiator” for who customers choose to work with. I don’t know why this would be news to anyone, but apparently …

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CiviCRM and Associations

CiviCRM is an open source CRM package designed specifically for the non-profit market. CiviCRM integrates with Drupal and Joomla, two open source CMS packages. CiviCRM includes modules for contributions, events, membership, and broadcast email. I’ve been aware of CiviCRM for several years now, but have only recently spoken with an association that is actually implementing …

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2009 Association Technology Conference is only two weeks away!

Have you registered for the 2009 Association Technology Conference & Expo yet? What are you waiting for? I’m told attendance will once again break records. Here are some of the highlights (besides my session, of course): There will be 50+ Technology Idea Labs about the most exciting advances in: • AMS Solutions • Web 2.0/Social …

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More on Contact Tracking

I’ve written in the past about establishing a contact tracking policy for your organization. In my experience, very few organizations execute this successfully. One of my clients, Grantmakers for Effective Organizations (GEO), recently put together a short guideline for staff on tracking interactions with their constituents. With J McCray’s permission, I’m reprinting four questions (developed …

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