To have the courage of your convictions means to do or say what you think is right no matter who disagrees with you. What I often see from my clients is a very strong conviction about the value of their products and services, but very low willingness to price these products and services according to …
I’ve written a LOT about business rules over the years. The reason I do is because business rules are generally one of the few things we actually have some control over. Generally speaking, outside of rules mandated by bylaws, staff has full control over business rules within the organization. We get to set pricing, how we …
Over the years, and even recently, I’ve had clients tell me they want to discourage their members and customers from paying with a credit card, because of the transaction fees (typically between 3% and 5%). While I understand the desire, I think this is short-sighted, because many consumers (and companies!) WANT to pay with credit …