If your association does a call for presentations for any of your events, do you provide feedback to those submitters whose presentations were not accepted? Or do you simply send a generic “Thanks for applying but your presentation was not accepted” note? If you’re not providing feedback on WHY the presentation was rejected, you’re missing …
When I work with clients, I’ll often use their website to find general information about the association, such as listings of chapters and chapter leadership, meetings and events, association documents, and so on. I’m often amazed at just how much information I can find on some of my clients’ websites. It’s really helpful for providing background …
Over the years, and even recently, I’ve had clients tell me they want to discourage their members and customers from paying with a credit card, because of the transaction fees (typically between 3% and 5%). While I understand the desire, I think this is short-sighted, because many consumers (and companies!) WANT to pay with credit …
Always start the conversation by asking “How can I help you with this?” This can be for anything in life, but I run into this a lot with discussions between vendors and my clients. My client will raise an issue of concern, and the vendor will respond by saying “That’s not my fault” or “That’s because of …
I spoke at AAMSE’s annual conference last week, and prior to my session, I got to see Jeffrey Hausfeld of the Society of Physician Entrepreneurs speak. During his session he asked the following question: “Of people, money, and time, which of these resources is most important?” Of course, my immediate reaction was “people,” but in the …
I recently heard the author James Altucher make this statement, and a subsequent google search attributes it to the author Jodi Picoult. Regardless of its origins, I think the formula is very accurate, and can be easily applied to how happy associations are with their database systems and the effectiveness of their data management. The key to the formula …
Every time I call my haircut place to make an appointment, I have the same experience. The person taking the call can’t hear me (because it’s so loud in the salon) and they have to ask me to repeat everything I say once or twice. It’s incredibly frustrating, like I’m talking to a three year …
A client of mine recently said this in a meeting, explaining her momma used to always tell her, “Start as you mean to continue.” I think this could be interpreted several ways, but I take it to mean that one should give 100% effort from the get-go on any given task. Or to take it from another …
When it comes to data management, I often encourage my clients to seek the ideal whenever possible, but to acknowledge reality when the ideal isn’t achievable (due to limited funds, limited technology, limited patience, or some other reason). For example, one ideal in data management is that data is only changed in one place, and …
Tagoras Consulting is presenting their first-ever Learning • Technology • Design™ (LTD) conference on May 18 and 19, 2016, in Arlington, VA. This is a learning experience designed specifically for professionals in the business of continuing education and professional development. The goal of the event is to help attendees find new and better ways to engage …
Be sure to check out the new Learning – Technology – Design Conference Read More »