Month: February 2008

"Why don't you just tell me which system to buy?"

Clients will sometimes say to me: "Can't you just tell me what the best association management system is so that I can buy it?" Frankly, that's like saying "tell me the best car to buy." There are hundreds of software packages for membership management. There are dozens of software packages for association management (which typically …

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CRM Continues to Disappoint…and here's why

"CRM Continues to Disappoint" says the headline of this article on SearchCRM.com. In a nutshell, the companies that were surveyed are still not pleased with their CRM implementations, for a variety of reasons. But the reason why these implementations are disappointing is not stated until the very last paragraph: The survey's dismal results usually reflect …

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