Part of my job is to conduct interviews of database users. Another part of my job is to sit in with my client on interviews being conducted by vendors when they are gathering user requirements for a new system. One thing that has struck me in these meetings is that not many people have very …
Associations spend a lot of time and money on training (or at least they should). But I wonder if any associations test for comprehension following training? And what about three-month or six-month "check-ins" to see if the training has "stuck"? Do you provide a venue for trainees to provide feedback about the training? Training is …
Let me start by saying I love the guys (and women) in IT. I really do. They are important to our success, and I can tell you many, many stories about how, as my father would put it, they “pulled my bacon out of the fire.” (Here’s just one of those stories.) But too often, …
I’ve written in the past about seeking success, and not perfection, in your data management systems. The same can be said for any implementation of a new association or content management system. During the implementation of a new AMS or CMS, staff will become very excited about the potential that a new system brings. Users …