I had the pleasure of speaking with Ann Hamilton of Disney a few weeks ago. During our conversation, I asked her how she liked working for Disney. She immediately replied: "Oh, I love it. It seems everything we do is always on purpose." "Always on purpose." I love that. Her point was that everything Disney …
Yet another reason you want to be sure your backups are working… Disgruntled Employee Deletes Company's Files (Hat tip, David Gammel)
I recently conducted an unscientific survey of association executives, asking them what their plans are for business intelligence. Of the 71 responses received, here were the results: + Only 15% said they have a business intelligence plan in place. + Thirteen percent said they will have one in place by the end of 2008. + …
Listening to a podcast from Voices of CRM recently, I was not surprised to learn that the number one problem with large-scale CRM deployments is "user adoption." That is, getting users to actually use the system that's been implemented. Now keep in mind, we're talking about companies with thousands if not tens of thousands of …
Just a few weeks ago, after more than 20 years as a PC user, I switched to Mac. I'd like to say the transition has been smooth and painless, but that would be, well, a big fat lie. I've got a lot of PC-ingrained habits (like Alt-Tab to switch windows) that simply don't work on …
Those who know me know I'm a huge advocate of centralized data management systems. By that I mean a database that houses essentially all of your data (e.g., membership, events registration, all financial information, product sales, etc.). One of the many reasons I like centralized data systems is that when the question "Where is that …