Month: June 2013

New Article Posted – Your Database: Three Choices

I’ve posted a new article on my website. One of my primary consulting services is helping associations select new association management software systems. I get calls and emails all the time from association executives who are frustrated with the system they have in place. They are looking for guidance in choosing a system that’s right for …

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How EVERY vendor should treat their customers; and every association should treat their members

I recount below a conversation I had recently with Mark Sedegly, CEO of MemberClicks: Wes: “Mark, do you offer any kind of ‘optimization services’ for your clients, to help them get better use from your AMS?” Mark: “Yes, we do, and it’s free.” Wes: “Free? Why would you offer it for free?” Mark: “Because it’s …

How EVERY vendor should treat their customers; and every association should treat their members Read More »

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