I’ve posted a new article on managing volunteer data. Click here to read it. One thing that distinguishes associations from almost all of their for-profit competitors is volunteers. Whether it’s your board of directors, committee members, speakers, or writers, associations have a strategic advantage in that their “customers” are actually developing the products and services […]
Over the course of my 20 years of consulting to associations, I’ve run into several situations where the association is moving from a completely custom system (often designed by someone on staff) to an off-the-shelf (OTS) system. (I’ve written before why associations should not build custom systems, but it happens!) While I wholeheartedly support moving
There’s a book by David Maister, one of the preeminent consulting gurus, entitled “Strategy and the Fat Smoker: Doing What’s Obvious But Not Easy.” The premise of the book is simple. Most of us know what to do (e.g., don’t smoke, eat better) but most of us don’t actually DO what we know should be
Anyone who has ever taken an intro level course on psych (or just reads a lot) has probably encountered the concept of cognitive biases. In a nutshell, a cognitive bias is a mental shortcut, or heuristic, for helping humans make decisions. Cognitive biases are not inherently bad, but they can cause problems, especially when used
When I work with my clients on any issues related to data management, whether it’s selecting a new AMS, or just making the current system more effective for the association, one of the most common complaints I hear is something along the lines of: “Our querying/reporting is all messed up” or “Our queries/reports are wrong”
Given how advanced and thorough the modern association management software (AMS) system has become, there are many opportunities for your organization to leverage it. Here are seven ways I believe every association should be using their AMS. Click here to read the rest of the article. Of course, if you’re already on my announcements list, you
For the past 18 years, I’ve been consulting with associations of all sizes on their data management issues. One thing I’ve observed over the years is that those associations that are most successful with their data management are those where all the staff, from the CEO or executive director on down, is highly engaged with
You can find out here, in my latest article: What Associations Think of Their AMS Of course, if you’re already on my announcements list, you would have received notice of this new article right in your email box. Not signed up yet? Click here to sign up.