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New Article Posted

I’ve posted a new article on managing volunteer data. Click here to read it. One thing that distinguishes associations from almost all of their for-profit competitors is volunteers. Whether it’s your board of directors, committee members, speakers, or writers, associations have a strategic advantage in that their “customers” are actually developing the products and services […]

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New Article Posted

Over the course of my 20 years of consulting to associations, I’ve run into several situations where the association is moving from a completely custom system (often designed by someone on staff) to an off-the-shelf (OTS) system. (I’ve written before why associations should not build custom systems, but it happens!) While I wholeheartedly support moving

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New Article Posted: How Cognitive Biases Can Affect Data Management

Anyone who has ever taken an intro level course on psych (or just reads a lot) has probably encountered the concept of cognitive biases. In a nutshell, a cognitive bias is a mental shortcut, or heuristic, for helping humans make decisions. Cognitive biases are not inherently bad, but they can cause problems, especially when used

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New Article Posted: Seven Things You Should Do in Your AMS

Given how advanced and thorough the modern association management software (AMS) system has become, there are many opportunities for your organization to leverage it. Here are seven ways I believe every association should be using their AMS. Click here to read the rest of the article. Of course, if you’re already on my announcements list, you

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