Month: September 2007

Take-aways from Gartner, Part 4

Other posts on the Gartner CRM Summit 2007 can be found here. One of the Gartner presenters identified three areas where CRM implementations face the most “pain”: Employee Turnover Metrics Processes I think associations face these problems, as well, but to varying degrees. Employee turnover: Because AMS implementations can take so long (sometimes more than …

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Off to the Gartner Customer Relationship Management Summit

I'm attending the Gartner Customer Relationship Management Summit in beautiful Ft. Lauderdale for the next three days. Among other things, I want to get a sense of what the for-profit side of the world is doing with CRM. Everything that happens there will eventually affect the not-for-profit arena. If I see or hear anything worth …

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