For the past 18 years, I’ve been consulting with associations of all sizes on their data management issues. One thing I’ve observed over the years is that those associations that are most successful with their data management are those where all the staff, from the CEO or executive director on down, is highly engaged with …
New Article Posted – The Data Friendly Association Read More »
If you’re looking for a new AMS, that’s one of the most important questions you can ask. What makes your association different or unique, as compared to other associations, in terms of the kinds of data you manage? For example, one association I’ve worked with received over 80% of their revenue from grants of one type …
When it comes to data management, what makes your association different? Read More »
When my clients are working on implementing a new association management system, they often worry about how the members and customers will react to the new system. For example, often when a system change is made, the username and/or password that customers were using in the past will have to be changed. So that change needs to …
Your members "get it" when you tell them there's a system change Read More »
I’m often asked by my clients, “What’s the single most important success factor during system implementation?” That answer is easy: user acceptance testing. What is user acceptance testing (UAT)? UAT is when the association staff tests the software to determine if it is behaving in a manner the staff expects it to. Put simply: Is the …
Where does implementation fail? User acceptance testing Read More »