Month: March 2015

Additional benefits of selecting a new AMS

When I help my clients through the process of selecting  a new association management system, they also get the benefit of reviewing  existing business processes and thinking about the people involved. Every project is about people, process, and technology. Selecting a new AMS gives you the opportunity to review all three of those aspects of …

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“You can always add, but you can’t take away”

When discussing how much access staff users should have to the database and its functionality, I always tell my client “Give them the absolute minimum they need to do their job.” My clients will often respond with “Let’s just give users access to everything and then over time we can determine what functionality they don’t …

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New Article Posted – "I'm as engaged as I want to be."

I believe understanding and measuring member engagement is not a fad; it’s a critical part of every association’s long-term survival and relevance. When associations measure member engagement, they discover that some portion of the membership (20%? 30%? 50%?) is not engaged at all and the natural tendency is to say “We need to do something …

New Article Posted – "I'm as engaged as I want to be." Read More »

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