While it may sound flippant, when helping a client make a decision I’ll often ask “What’s the worst that can happen?” Because the reality is, for many decisions, the worst thing that can happen is really not that bad, and making no decision at all can actually be worse (i.e., maintaining the status quo). For example, …
I’ve written before about how your relationship with your vendor is much like a marriage. Can you imagine if you only talked to your significant other when there is a problem? Yet that’s exactly how most associations treat their relationship with their AMS vendor. The vast majority of associations only talk to their vendor when …
A couple of weeks ago I had to go to the DMV to turn in some license plates and possibly get a refund on my registration stickers. Even though I was going to the “express” DMV, based on previous experience, I expected to be there about half an hour and was hoping I might get a …
I was pleasantly surprised to learn this week that Andrew Ryan and Jim Catts, formerly of MemberSuite, have co-founded a new AMS company, Rhythm Software. I had a chance to talk briefly with Andrew about the new company and was interested to hear about the new technologies that this AMS is built on. You can …
This month (May 2019) will bring the one year anniversary of GDPR. I was NOT a huge fan of GDPR when it was first announced. In fact, I suggested to several clients that they stop serving European members because GDPR was too onerous. (None of them took my advice!) But I’ve come to love GDPR …