My favorite quote from Peter Drucker comes from The Effective Executive (written over 40 years ago!!). On page 5, Drucker writes: “The greatest wisdom not applied to action and behavior is meaningless data.” Quite simply, what Drucker was saying is that any information that you have that doesn’t cause you to change how you behave …
Don’t forget, I’ll be speaking at the ASAE Marketing and Membership Conference next Thursday, May 29, from 2.15-3.30, on how associations are using business intelligence to improve marketing and membership. More info here.
I came across this in a business magazine. It seems Microsoft (and other companies) are producing children’s books to promote their products. You can even buy this on Amazon!
Selection and implementation of a new association management system is an incredibly trying process. If done well, at the end of it all, you’ll have a new system that will address your organization’s business needs. There is a natural tendency to think “we’re finished” once the new system is up and running. But alas, our …
I’m frequently asked by clients to review their business processes. That is, to look at how they process information throughout the organization. One way to look at this is to think about how many times a particular piece of data is “touched†by your staff. The more touches, the less efficient, and the greater the …
I recently had the opportunity to sit in on a CRM session presented by Paul K. Ward. One of the points Paul made about data management is that bad data destroys value. That is, bad data doesn't just annoy your customers, it actually causes damage to any relationship you may have built. Consider a company …
Here's a good article on technical training. Included in the article is the following brilliant observation: “Block out time immediately after training to practice what you’ve learned,” says Wes Trochlil, president of Effective Database Management in Hamilton, Virginia. “Too often we go right back to work after training, rather than taking time to reinforce the …
As you can see at this link, the ASAE Data Standards Committee has released a preliminary set of standards for constituent XML. According to the site, "For those who understand XML standards, the various documents will be self-explanatory. For those not used to dealing with these types of documents, this document should provide at least …