I recently had to process a refund through my PayPal account (first time ever!). The account I was refunding from had only that one transaction in it, so according to PayPal’s rules, I would not be charged the usual fee and thus I could refund the full amount, which is what I did. Today I …
I’ve posted a new article on my website. For any association staffer who has been through the process of trying to convince their board that it’s time to invest in a new association management system, the question “Why do we need to spend so much money on a new database? Why can’t we just buy (Microsoft) …
New Article Posted – "Why can't we just buy Access?" Read More »
I ordered a hand exercise product online last week. It was from a website that I stumbled across, and the product was what I was looking for. I placed my ordered and received an email confirmation of my order. And since then…nothing. No delivery of product, no notice of when to expect my shipment, nothing. …
Manage Expectations By Establishing Them Clearly Read More »
I was working with a client on the selection of a new data management system. In one of our early conversations, we talked about the “costs” involved with maintaining the current database. The usual costs came up: direct costs like…
…is in its implementation. Growing up I had a good friend who was a bit, how should I say, reckless. He LOVED doing crazy things, the crazier, the better. And typically, his antics started with “Hey, I’ve got a good idea…” One of his “good ideas” I remember most vividly involved his wearing a motorcycle …
I started work with a new client last week, and while talking to my contact about the staff I would be interviewing, my contact said: “Sally is our finance director.
I’m always struck by the confusion that these two terms can create. This becomes most evident during software demos, when vendors are presenting their software to my clients. Clients will ask about…
In a few weeks I’ll be speaking at ASAE’s Marketing, Membership & Communications Conference. My session will be on leveraging your organization’s AMS to improve…