June 2017

Is data an afterthought at your organization?

I was working with a client recently and discussing how data is currently managed in their organization. During the course of the conversation, my client said “Too often here, data is an afterthought.” What he meant was that very often, programs, products, or services would be developed by one part of the organization or another,

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What efforts are you making to maintain the relationship with your vendor?

As has been noted elsewhere, the AMS market has experienced significant changes over the past year. As one simple but powerful example, Community Brands has purchased four AMS providers (Abila, Aptify, NimbleUser and YourMembership) and moved them under one umbrella. The result of this and other actions in the AMS space means that there are

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Technology improvements lead to higher customer expectations

The irony of improving technology to better serve customers is that the better technology leads to…greater expectations of customer service. That is, as the technology improves, so do customer expectations. For example, not too long ago, the idea was unheard of that I could go online to your association website, log in, see and update

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