Month: April 2016

Sometimes it's really NOT the software that is the problem

I once met with a potential client who was seeking a new database. In a conversation with the executive director, she explained to me that she wanted a database that would collect all types of data about her members, including information about calls with her members. When I suggested that there was software that would do this and that …

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New Article Posted – It's time to get rid of the membership grace period

I started my career as a membership assistant at a trade association. We had 500 organizational members, and dues renewals were run once per year, late in the year, due on January 1. But we also had a 90-day grace period, meaning the companies had up to 90 days past the due date to pay …

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