Blog: Wes’s thoughts, articles, and insights

My most recent posts

“Working with you is like going to therapy.”

By Wes Trochlil | October 20, 2021

“Working with you is like going to therapy.” I was working with a client last week and at the end of our conversation she said “Working with you is like going to therapy!” (This is not the first time I’ve heard this from a client.) What she meant is that she did a lot of …

“Working with you is like going to therapy.” Read More »

The best ideas are stolen

By Wes Trochlil | October 13, 2021

The best ideas are stolen I don’t remember where I first heard it, but someone said (or wrote) “The best ideas are stolen.” And so I’ve stolen that thought for myself! (I would give credit if I could, but I simply don’t remember.) Another of my favorite stolen ideas is this: “There are those who backup …

The best ideas are stolen Read More »

It’s all about expectations

By Wes Trochlil | October 7, 2021

It’s all about expectations One of the most critical contributors to the success of a new AMS implementation (or any new system) is managing expectations. I define managing expectations as helping staff and users understand what the system will, and critically, what it will not, do. When I start an AMS selection project with a …

It’s all about expectations Read More »

Either you test, or your members will

By Wes Trochlil | September 29, 2021

Either you test, or your members will If I was forced to choose the single most important activity during a system implementation, I would choose testing. The point of testing is to ensure the system does what you expect it to do in normal, day-to-day use. Can you process and renew members? Can members and …

Either you test, or your members will Read More »

But are you really willing to change?

By Wes Trochlil | September 22, 2021

But are you really willing to change? When any organization is making a change in data management systems, one of the most important considerations during implementation is what business processes need to be changed. Or put another way, when we change the software, are we also willing to change how we do the things we do? It is …

But are you really willing to change? Read More »

Older Posts

The challenge the AMS providers see

April 7, 2021

The challenge the AMS providers see Over the years I’ve asked AMS providers what they see as the biggest challenges …

The challenge the AMS providers see Read More »

Be careful about “solutioning” too quickly

March 31, 2021

Be careful about “solutioning” too quickly One of the great things about software developers is that they tend to be …

Be careful about “solutioning” too quickly Read More »

What’s our next action?

March 24, 2021

What’s our next action? As you can imagine, I spend a lot of time in meetings (I bet you do, …

What’s our next action? Read More »

Don’t automate for the sake of automation

March 17, 2021

Don’t automate for the sake of automation I’m the laziest person in the world. I LOVE it when I can …

Don’t automate for the sake of automation Read More »

Don’t forget about what got better

March 10, 2021

Don’t forget about what got better Negativity bias is the tendency to focus on only those things that aren’t working, …

Don’t forget about what got better Read More »

Give a little at a time rather than taking away

March 3, 2021

Give a little at a time rather than taking away I’m sure there’s research somewhere that explains this phenomenon*, but …

Give a little at a time rather than taking away Read More »

First, you gotta have the data

February 17, 2021

First, you gotta have the data When I work with clients on a new AMS selection and we’re discussing what …

First, you gotta have the data Read More »

Work on your relationship with your AMS vendor

February 10, 2021

Work on your relationship with your AMS vendor It is no coincidence that my most successful clients are those that …

Work on your relationship with your AMS vendor Read More »

Dashboards for Data Integrity

February 3, 2021

Dashboards for Data Integrity I’ve written a bunch on data integrity reports. (Click here for some examples.) The purpose of …

Dashboards for Data Integrity Read More »

Scroll to Top