Blog: Wes’s thoughts, articles, and insights

My most recent posts

Action isn’t the same as progress

By Wes Trochlil | January 25, 2023

Action isn’t the same as progress I’ve written before that not taking action is an acceptable response to a question. That is, sometime it’s better to leave things alone than to try to “fix” them. A corollary to that rule is “Action isn’t the same as progress.” Working with a client recently, they asked me …

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Start with the end in mind

By Wes Trochlil | January 18, 2023

Start with the end in mind Like so many, I probably first heard the phrase “Begin with the end in mind” in Stephen Covey’s 7 Habits of Highly Effective People. It’s incredibly powerful advice, especially when an organization is converting from one AMS to another, or is adding a new process to an existing system. During …

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It’s quiet in here…maybe TOO quiet…

By Wes Trochlil | January 11, 2023

It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that there is no stasis; either your data is getting better or it’s getting worse. (More about that here.) A corollary to that is that if things are “too quiet” there’s probably something wrong. Put another way, if you’re not working …

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It’s ALWAYS about expectations

By Wes Trochlil | January 4, 2023

It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase of 40% over a year ago.” This is great news, right? I mean, they set a record! But not so fast. The next sentence reads: “However, the fourth-quarter numbers fell shy of analysts’ expectations.” Ahhh, “expectations.” They set a record, …

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It’s hard to get UNangry

By Wes Trochlil | December 14, 2022

It’s hard to get UNangry I often emphasize to my clients the importance of testing and training. When a new system (or new functionality) is rolled out, you have to be sure things have been tested properly (so that it actually works) and you need to be sure staff is trained on how to use …

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Older Posts

The longer you take, the longer it will take

June 29, 2022

The longer you take, the longer it will take It may sound like a tautology, but the longer you take …

The longer you take, the longer it will take Read More »

Data is for action

June 22, 2022

Data is for action When deciding whether or not to collect a piece of data, there is a simple question …

Data is for action Read More »

Have you shopped yourself?

June 15, 2022

Have you shopped yourself? I’ve always been fascinated by the “secret shopper” concept. (Maybe it’s because I worked retail through …

Have you shopped yourself? Read More »

To improve adoption, decrease the friction

June 1, 2022

To improve adoption, decrease the friction “Before you try to increase your willpower, try to decrease the friction in your …

To improve adoption, decrease the friction Read More »

“Is this normal?”

May 25, 2022

“Is this normal?” ne of the greatest parts about my job is that I get to work with so many …

“Is this normal?” Read More »

Give your staff more freedom, not less

May 18, 2022

Give your staff more freedom, not less I often tell my clients, when it comes to data management, I’m a big …

Give your staff more freedom, not less Read More »

My advice? Stop doing that

May 11, 2022

My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as a therapist. He helps his …

My advice? Stop doing that Read More »

Is a college degree really required?

May 4, 2022

Is a college degree really required? I saw a job listing last week for an entry-level position at an association, seeking …

Is a college degree really required? Read More »

Small actions become big wins

April 27, 2022

Small actions become big wins I’ve written before about how data accretes, the idea that over time, we accumulate more …

Small actions become big wins Read More »

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