Blog: Wes’s thoughts, articles, and insights

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Always ask “Why?”

By Wes Trochlil | January 13, 2021

Always ask “Why?” Little kids ask “Why?” all the time, because they are sponges for learning. They don’t know what they don’t know, and so they ask “Why?” to get a better understanding. As we get older, we tend to lose this natural curiosity, either because we assume “Why?” has already been asked and answered …

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Averages hide the extremes

By Wes Trochlil | January 6, 2021

Averages hide the extremes I can’t remember where I first heard it, but “averages hide the extremes” can be a really useful guide when thinking about how you manage data. Here’s a nice illustration from one of my clients: As they looked at their event registration they saw an average of 100 registrations per month …

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Look up PARTIAL names!

By Wes Trochlil | December 24, 2020

Look up PARTIAL names! Train your staff to do look ups on partial names, not full names. If you’re looking up an individual’s name, you should only have to type in part of the last name to find the record. The same goes for company names (i.e., organization records). Partial is better than full, because full increases the …

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Not Just Technology

By Wes Trochlil | December 16, 2020

Not Just Technology There was recently a discussion on the ASAE online community about project management software. There were lots of recommendations about which software to use and why, but what was missing from the conversation was the people and the process. Every project or program involves people, process, and technology. All three of these elements …

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Consider quitting

By Wes Trochlil | December 4, 2020

Consider quitting Patient: “Doctor, it hurts when I do this.” Doctor: “Then stop doing that.” Sometimes it’s just best to stop what you’ve been doing because doing what you’re doing isn’t helpful anymore. For example, I had clients who were still collecting fax numbers within the past couple of years, even though the broad use …

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Older Posts

Don’t be so lazy…

June 24, 2020

Don’t be so lazy… One of the things that attracted me to the software world is how good software can …

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Don’t try to do everything at go-live

June 17, 2020

Don’t Try to do Everything at Go-live When implementing a new AMS, there is a tendency to try to get …

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Make sure your system has broad support

June 10, 2020

Make sure your system has broad support An AMS vendor pointed out to me recently the danger of buying a …

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You have to have the right people in place

June 10, 2020

You have to have the right people in place This may seem obvious, but I’ll say it anyway: All the best …

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Ask “What” not “Why”

June 3, 2020

Ask “What” not “Why” As a consultant, one of my favorite questions to ask my clients is “Why?” As in, …

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Engagement is measured by the customer

May 27, 2020

Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click here to read one of my …

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Yes, you do have a process for that

May 13, 2020

Yes, you do have a process for that When I work with clients on pretty much any issue, a question …

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“Correct your mistakes before they become your habits”

May 6, 2020

“Correct your mistakes before they become your habits” Yet another great quote from James Clear: “Correct your mistakes before they become …

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Sometimes it’s a process issue

April 29, 2020

Sometimes it’s a process issue When I work with clients on developing a needs list for functionality in a new …

Sometimes it’s a process issue Read More »

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