Blog: Wes’s thoughts, articles, and insights

My most recent posts

It’s all about managing expectations

By Wes Trochlil | September 28, 2022

It’s all about managing expectations I placed an order online on a Friday and the store I was ordering from told me my product would deliver the following Wednesday. I would have preferred to receive the product sooner, but Wednesday it is. On the next day, Saturday, FedEx sent me an email confirming the product …

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Experience is the best teacher

By Wes Trochlil | September 21, 2022

Experience is the best teacher Experience is the best teacher. Every one of us has experienced this (pun intended!) and we all know it’s true. And yet too often, when it comes to database training, we think we can place staff in front of a trainer, have the trainer show the class how to do something, …

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Don’t ask for what you don’t need!

By Wes Trochlil | September 14, 2022

Don’t ask for what you don’t need! Recently I received a bill from a doctor’s practice. The bill provided a website for paying online. So I went to the website and the first thing it asked me for is my account number. This is good because the bill they sent me has my account number on it. …

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It is never done – so celebrate!

By Wes Trochlil | September 7, 2022

It is never done – so celebrate! A client of mine recently had their official “go-live” with their new AMS. On the day after go-live, my client said “I still have a whole list of things to do. We’re not done at go-live, we’re just getting started!” And she’s absolutely right! There is really no …

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MDR (Minimum Data Required)

By Wes Trochlil | August 31, 2022

MDR (Minimum Data Required) I’ve written about minimum viable product (MVP) in software development in the past. MVP means getting the product out into the market with the least amount of features, in order to get customer feedback and to just get something out there. A related concept in data management is minimum data required (MDR)*. The purpose …

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Older Posts

No system is perfect

March 9, 2022

No system is perfect When working with my clients on the selection of a new system (whether it’s an AMS, …

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Ask your members to update their info

March 2, 2022

Ask your members to update their info One of the greatest data management challenges any association faces is keeping individual contact information …

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Customer vs. staff

February 23, 2022

Customer vs. staff In a properly designed AMS, when the customer goes online to your website to do business with …

Customer vs. staff Read More »

Measuring customer service

February 16, 2022

Measuring customer service When I work with clients on AMS selection, one question that often comes up is: “How good …

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Iterate or innovate?

February 9, 2022

Iterate or innovate? When moving to a new association management system, there is often an implicit question of whether the move …

Iterate or innovate? Read More »

Who is in control?

February 2, 2022

Who is in control? Speaking with a client once about their database project, the client said something I found rather …

Who is in control? Read More »

Sometimes Staff Has to do the Work

January 26, 2022

Sometimes staff has to do the work… As a child, I was attracted to computers because of the games. As …

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Documentation and the Great Resignation

January 19, 2022

Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard of the Great Resignation. (If …

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Data Management Strategy

January 12, 2022

Data Management Strategy Do you know what your data management strategy is? If you have one written down, congratulations! If …

Data Management Strategy Read More »

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