Month: August 2011

I've said it before, but it bears repeating…

Working in a homegrown system is malpractice. (Click here to read why.) I continue to marvel at the number of associations I encounter that are still using homegrown software (or worse yet, Excel spreadsheets) to manage all of their association’s data. There is a large number of association management software systems now available (see here …

I've said it before, but it bears repeating… Read More »

$15K of research for a $30K project

An association recently contacted me to help them review some proposals they’ve received from some AMS vendors. The association is looking to replace their existing homegrown system with an off-the-shelf system (a wise choice). They’ve spent countless hours going through demos, reviewing proposals, making matrices of vendor comparisons, and narrowing down their decision. As I …

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Should your customers be able to cancel online?

Working with a client recently, I was surprised to learn that the association allows individuals who are currently registered for an upcoming event to cancel online. That is, the customer could go online, login, find their meeting registration, and cancel the meeting registration. Their process is then to review the cancellation and refund the registration …

Should your customers be able to cancel online? Read More »

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