It’s all about managing expectations I placed an order online on a Friday and the store I was ordering from told me my product would deliver the following Wednesday. I would have preferred to receive the product sooner, but Wednesday it is. On the next day, Saturday, FedEx sent me an email confirming the product …

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Don’t ask for what you don’t need! Recently I received a bill from a doctor’s practice. The bill provided a website for paying online. So I went to the website and the first thing it asked me for is my account number. This is good because the bill they sent me has my account number on it. …

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It is never done – so celebrate! A client of mine recently had their official “go-live” with their new AMS. On the day after go-live, my client said “I still have a whole list of things to do. We’re not done at go-live, we’re just getting started!” And she’s absolutely right! There is really no …

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MDR (Minimum Data Required) I’ve written about minimum viable product (MVP) in software development in the past. MVP means getting the product out into the market with the least amount of features, in order to get customer feedback and to just get something out there. A related concept in data management is minimum data required (MDR)*. The purpose …

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