Action isn’t the same as progress I’ve written before that not taking action is an acceptable response to a question. That is, sometime it’s better to leave things alone than to try to “fix” them. A corollary to that rule is “Action isn’t the same as progress.” Working with a client recently, they asked me …

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Start with the end in mind Like so many, I probably first heard the phrase “Begin with the end in mind” in Stephen Covey’s 7 Habits of Highly Effective People. It’s incredibly powerful advice, especially when an organization is converting from one AMS to another, or is adding a new process to an existing system. During …

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It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that there is no stasis; either your data is getting better or it’s getting worse. (More about that here.) A corollary to that is that if things are “too quiet” there’s probably something wrong. Put another way, if you’re not working …

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It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase of 40% over a year ago.” This is great news, right? I mean, they set a record! But not so fast. The next sentence reads: “However, the fourth-quarter numbers fell shy of analysts’ expectations.” Ahhh, “expectations.” They set a record, …

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It’s hard to get UNangry I often emphasize to my clients the importance of testing and training. When a new system (or new functionality) is rolled out, you have to be sure things have been tested properly (so that it actually works) and you need to be sure staff is trained on how to use …

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