Blog: Wes’s thoughts, articles, and insights

My most recent posts

“Working with you is like going to therapy.”

By Wes Trochlil | October 20, 2021

“Working with you is like going to therapy.” I was working with a client last week and at the end of our conversation she said “Working with you is like going to therapy!” (This is not the first time I’ve heard this from a client.) What she meant is that she did a lot of …

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The best ideas are stolen

By Wes Trochlil | October 13, 2021

The best ideas are stolen I don’t remember where I first heard it, but someone said (or wrote) “The best ideas are stolen.” And so I’ve stolen that thought for myself! (I would give credit if I could, but I simply don’t remember.) Another of my favorite stolen ideas is this: “There are those who backup …

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It’s all about expectations

By Wes Trochlil | October 7, 2021

It’s all about expectations One of the most critical contributors to the success of a new AMS implementation (or any new system) is managing expectations. I define managing expectations as helping staff and users understand what the system will, and critically, what it will not, do. When I start an AMS selection project with a …

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Either you test, or your members will

By Wes Trochlil | September 29, 2021

Either you test, or your members will If I was forced to choose the single most important activity during a system implementation, I would choose testing. The point of testing is to ensure the system does what you expect it to do in normal, day-to-day use. Can you process and renew members? Can members and …

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But are you really willing to change?

By Wes Trochlil | September 22, 2021

But are you really willing to change? When any organization is making a change in data management systems, one of the most important considerations during implementation is what business processes need to be changed. Or put another way, when we change the software, are we also willing to change how we do the things we do? It is …

But are you really willing to change? Read More »

Older Posts

Encourage engagement with prizes!

June 9, 2021

Encourage engagement with prizes! One of the biggest challenges any organization faces when implementing a new system is user adoption. It’s …

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Inertia

June 2, 2021

Inertia One definition of inertia is “to remain unchanged.” My sense is that many association processes, projects, or programs are the result of inertia. …

Inertia Read More »

When’s the “least bad” time?

May 26, 2021

When’s the “least bad” time? When working with clients on a new project, especially a new system launch, the question …

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A poor launch can set the stage for YEARS

May 19, 2021

A poor launch can set the stage for YEARS It is not uncommon for me to get a call from …

A poor launch can set the stage for YEARS Read More »

Have the courage of your convictions

May 12, 2021

Have the courage of your convictions Having the courage of your convictions means you’re willing to do what you believe …

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Even your online directory is out of date!

May 5, 2021

Even your online directory is out of date! Back in the day of printed directories, there was an aphorism: “By …

Even your online directory is out of date! Read More »

Start small

April 28, 2021

Start small When I work with my clients on projects that involve measuring member engagement, business intelligence, or data analysis, …

Start small Read More »

Some context, please

April 21, 2021

Some context, please A pet peeve of mine: A report about associations (e.g., marketing benchmarks report) where the report defines associations by …

Some context, please Read More »

Eventually automated emails get ignored

April 14, 2021

Eventually automated emails get ignored During the discovery and development phase of implementing a new AMS, it is not uncommon …

Eventually automated emails get ignored Read More »

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