Blog: Wes’s thoughts, articles, and insights

My most recent posts

It’s all about managing expectations

By Wes Trochlil | September 28, 2022

It’s all about managing expectations I placed an order online on a Friday and the store I was ordering from told me my product would deliver the following Wednesday. I would have preferred to receive the product sooner, but Wednesday it is. On the next day, Saturday, FedEx sent me an email confirming the product …

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Experience is the best teacher

By Wes Trochlil | September 21, 2022

Experience is the best teacher Experience is the best teacher. Every one of us has experienced this (pun intended!) and we all know it’s true. And yet too often, when it comes to database training, we think we can place staff in front of a trainer, have the trainer show the class how to do something, …

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Don’t ask for what you don’t need!

By Wes Trochlil | September 14, 2022

Don’t ask for what you don’t need! Recently I received a bill from a doctor’s practice. The bill provided a website for paying online. So I went to the website and the first thing it asked me for is my account number. This is good because the bill they sent me has my account number on it. …

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It is never done – so celebrate!

By Wes Trochlil | September 7, 2022

It is never done – so celebrate! A client of mine recently had their official “go-live” with their new AMS. On the day after go-live, my client said “I still have a whole list of things to do. We’re not done at go-live, we’re just getting started!” And she’s absolutely right! There is really no …

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MDR (Minimum Data Required)

By Wes Trochlil | August 31, 2022

MDR (Minimum Data Required) I’ve written about minimum viable product (MVP) in software development in the past. MVP means getting the product out into the market with the least amount of features, in order to get customer feedback and to just get something out there. A related concept in data management is minimum data required (MDR)*. The purpose …

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Older Posts

Give your staff more freedom, not less

May 18, 2022

Give your staff more freedom, not less I often tell my clients, when it comes to data management, I’m a big …

Give your staff more freedom, not less Read More »

My advice? Stop doing that

May 11, 2022

My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as a therapist. He helps his …

My advice? Stop doing that Read More »

Is a college degree really required?

May 4, 2022

Is a college degree really required? I saw a job listing last week for an entry-level position at an association, seeking …

Is a college degree really required? Read More »

Small actions become big wins

April 27, 2022

Small actions become big wins I’ve written before about how data accretes, the idea that over time, we accumulate more …

Small actions become big wins Read More »

Try not to OFFEND your members…

April 20, 2022

Try not to OFFEND your members… I recently received an email from an association where I’ve been a member for nearly …

Try not to OFFEND your members… Read More »

How will you use that data?

April 6, 2022

How will you use that data? One of the beauties of technology today is how easy it is to collect data. …

How will you use that data? Read More »

Pennywise and pound foolish

March 30, 2022

Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to “describe something that is done …

Pennywise and pound foolish Read More »

How you respond matters

March 23, 2022

How you respond matters Very recently I wrote that I measure customer service by how a given company reacts to …

How you respond matters Read More »

Your one non-renewable resource

March 16, 2022

Your one non-renewable resource For any project, the three primary resources are time, money, and people. And with any project (and …

Your one non-renewable resource Read More »

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