If you're training, PLEASE do this...
If you're doing any kind of software training, or you have outside trainers coming in to do training, I beg of you, please do the following:
When you start the training, provide the learners with a complete overview of what you're going to cover. Do not just say "Now we'll walk through the membership application," but " We're going to walk through the membership application, which will include the following four steps..."
When you jump right into training without providing context and a map of where you're going, learners will spend half the time trying to decipher what you're telling them and why you're telling them that. And if they're focused on that, they're not focused on, you know, actually learning!
As the best trainers know: Tell 'em what you're going teach, teach them, and tell them what you taught them.
Wes's Wednesday Wisdom Archives
Just because you can, doesn’t mean you should
Just because you can, doesn’t mean you should I’ve worked in and with associations for well […]
Data doesn’t need to be perfect to be useful
Data doesn’t need to be perfect to be useful “Your data doesn’t have to be […]
Don’t just clean data, clean reports and queries
Don’t just clean data, clean reports and queries One of the reasons I exhort my […]
Don’t forget, your staff have day jobs…
Don’t forget, your staff have day jobs… The vast majority of my work is finite […]
Beware the automated “How did we do?” trap!
Beware the automated “How did we do?” trap! One of the downsides of technology is […]
Hindsight is 20/20
Hindsight is 20/20 I’m currently working with a client that is moving from their legacy […]
Cheaper now; costlier later.
Cheaper now; costlier later. Most of my clients are very cost-conscious, understandably. After all, who […]
The unified shopping cart: Dreams vs. reality
The unified shopping cart: Dreams vs. reality One of the more common requests I hear […]
Don’t forget to celebrate!
Don’t forget to celebrate! Truth be told, I’m not a big celebrator. (Maybe it’s because […]
Three thoughts on duplicate records
Three thoughts on duplicate records Duplicate records are a reality in any database of any size, […]