Are you making it easy to give (or buy)?

I received, in the mail this weekend, a letter from the ASAE Foundation, asking me for a donation. Having been a volunteer for ASAE for over 15 years, this letter has some appeal to me. (Kudos to ASAE for opening the letter with “As a volunteer…” Proof that someone there knows me!)

As I set the letter in my “to follow-up pile” I noticed the P.S. telling me I could donate online at Bingo! They got me.

You see, for me, donating or buying anything has to be as eeeeeasy as possible. If you make me pick up a pen to fill something in, you’ve already greatly lowered the likelihood of my buying. Sure, I was going to follow up with the ASAE solicitation…eventually…maybe… But give me a link and let the computer fill everything out for me? Well, you’ve just exponentially increased your odds of making a sale to me.

So look at your organization and how you’re selling things. Or how you’re asking for donations. Are you making it as easy as possible to PAY for things? In other words, can I do business with you online, at my leisure, and when it’s convenient for me?

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

Scroll to Top