[ai_chat_window]
My most recent posts
Older Posts
Data Management Malpractice
UPDATE: Link fixed Terry Dowdy forwarded me his thoughts about this recent story in The Washington Post about The Nature Conservancy's […]
Soliciting Feedback from Members and Customers
Aside from your annual “member survey,” what kind of mechanisms does your organization have in place to collect feedback from […]
"Overreacting to Blips"
At the Gartner CRM conference I attended recently (see my posts here), an analyst listed five key points about metrics. […]
Impressive Customer Service Follow Up
I recently placed an online order at Jockey.com for some t-shirts. My order was delivered as promised, but what really got […]
Registration Kiosks
I've been hearing a lot lately from vendors about "registration kiosks." These are computers or kiosks set up in a […]
Copies of Copies
I went to see my doctor the other day. At the end of the appointment, the doctor asked the receptionist […]
Best Practices in Software Training
I've done a lot of training on using software, and I've sat through even more in conjunction with implementation projects […]
Are your Rules Keeping Your Staff from Thinking?
Going through security at the airport the other day, I dutifully took my shoes off, pulled my laptop out of […]
Rants from Gartner
Other posts on the Cartner CRM Summit 2007 can be found here. Now that I’ve discussed all the take-aways from […]
