Blog: Wes’s thoughts, articles, and insights

My most recent posts

It’s not what happens, but how you react…

By Wes Trochlil | February 21, 2024

It’s not what happens, but how you react… “It’s not what happens to you, but how you react to it that matters.” – Epictetus I confess, I did not know this quote came from Epictetus, but it’s one I’ve known for a very long time. It’s applicable to all of life, but so very useful […]

Saying it and doing it are two different things

By Wes Trochlil | February 14, 2024

Saying it and doing it are two different things When I work with my clients on a new AMS selection and implementation, one thing I focus on heavily is business rules and business process. This is an area most associations have total control over and is also an area that can bring dramatic improvements to data […]

Benefits downstream are difficult to implement

By Wes Trochlil | February 7, 2024

Benefits downstream are difficult to implement In my 25 years of consulting, one of the biggest challenges I’ve seen organizations face is implementing a process change that is initially “difficult” but has significant downstream benefits (i.e., hard now, but beneficial later) . For example, a client of mine explained that it would be very helpful to her […]

Your first answer may NOT be the right answer!

By Wes Trochlil | January 31, 2024

Your first answer may NOT be the right answer! I’m a big believer in “go with your gut,” especially if it’s something that you have a lot of experience with. I’m in my 25th year of consulting with associations on all things data management, and my first response to most issues is usually correct. But not always! […]

You don’t have to automate EVERYTHING to be successful

By Wes Trochlil | January 25, 2024

You don’t have to automate EVERYTHING to be successful I was discussing a data management process with a client recently. We were trying to determine the best path for automating a particular process, and at one point the client said “I feel like it’s a failure if we can’t automate this process.” And then it […]

Older Posts

ARC Solutions' New Polaris Product

May 14, 2007

ARC Solutions is a small but growing AMS provider located in Washington, DC. One of my clients purchased their original […]

Research about On-Demand vs. Premise-Based CRMs

May 11, 2007

I read an interesting report from CSO Insights. The report is a study on premise-based CRM products (e.g., Siebel, Oracle) […]

Stop Nagging Me!

May 11, 2007

I recently renewed my directory listing in ASAE's Technology Solutions Guide. The renewal has a fee attached to it. I […]

Attending Protech's First Customer Conference

May 10, 2007

Protech held their first annual users group conference last week in DC. I thought it was a pretty good effort, […]

Mystery Shopping

May 9, 2007

At a session at TAUG (TMA Resources Annual Users Group meeting), Ron Moen asked a great question: "How many of […]

Avectra's new Wiki

May 9, 2007

So this is very cool: http://wiki.avectra.com Avectra has created a wiki for (as they put it) "the use of its […]

Dashboards

May 8, 2007

For years now I've been hearing from vendors about "dashboards." (I think the first time I heard the term was […]

Attending TAUG

May 7, 2007

I had the opportunity to attend TMA Resources Annual Users Group meeting (TAUG) last week in Albuquerque. They put on […]

Data Integrity Manager

May 2, 2007

I'm always urging my clients to develop staff positions that focus on maintenance of the database. And I don't mean […]

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