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Why you can't eliminate dupes
I’ll frequently hear from my clients and other database managers, “Our members keep creating duplicate records of themselves, rather than […]
About This Blog
This weblog is focused on the association management system (AMS) software market. The objective of this blog is to provide […]
Establishing a Users Group
Anyone who has heard me speak about database management systems knows that I’m a big fan of users groups. One […]
NTEN's CRM Satisfaction Survey is Released
I recently received a copy of NTEN’s CRM Satisfaction survey (you can get your own copy here). Here are my […]
Are you *really* listening?
Part of my job is to conduct interviews of database users. Another part of my job is to sit in […]
Testing your Training
Associations spend a lot of time and money on training (or at least they should). But I wonder if any […]
Don't let IT drive your business decisions
Let me start by saying I love the guys (and women) in IT. I really do. They are important to […]
No software implementation is perfect
I’ve written in the past about seeking success, and not perfection, in your data management systems. The same can be […]
When was the last time you audited your users?
I was cleaning up my internet favorites the other day. One of the folders I have within my favorites is […]
