[ai_chat_window]
My most recent posts
Older Posts
Beware: Small things can add up to big time suckers…
When I work with clients, one thing I focus on is process. How is data managed within the organization? What […]
Four Elements of Data: Volume, velocity, variety, and veracity
I don’t remember where I first read this, but I love this description of the four elements of data. Volume, […]
Things you WANT to hear about your database
I was speaking at an ASAE event recently and ran into a woman I had worked with at a past […]
Implied Interest and your database
I don’t recall where I first heard the term, but I’ve been using the concept of “implied interest” since back […]
Is data an afterthought at your organization?
I was working with a client recently and discussing how data is currently managed in their organization. During the course […]
Before choosing a new AMS vendor, ask yourself THIS question…
Before you sign up with a new AMS vendor, ask yourself this question: “Can I spend the next 7-10 years […]
Don't let the exception drive the rule
I’ve written many times about managing exceptions and being careful not to design rules around exceptions. As a general rule […]
What efforts are you making to maintain the relationship with your vendor?
As has been noted elsewhere, the AMS market has experienced significant changes over the past year. As one simple but […]
Technology improvements lead to higher customer expectations
The irony of improving technology to better serve customers is that the better technology leads to…greater expectations of customer service. […]
