Blog: Wes’s thoughts, articles, and insights

My most recent posts

Once it’s lost, trust can be difficult to regain

By Wes Trochlil | May 15, 2024

Once it’s lost, trust can be difficult to regain I recall hearing once long ago that trust is like a bank account with one distinct difference. If you think of telling the truth as one unit of savings, a lie counts as four units of spending. Put another way, every time you “lie” you have to […]

Share your successes!

By Wes Trochlil | May 8, 2024

Share your successes! I was speaking at an association meeting recently and one of the points I raised was that associations should practice what I call database PR or database public relations. In a nutshell, database PR is about proactively and regularly telling our users all the good work that is occurring in the database. (Here’s more on database PR.) We need […]

What are YOUR data integrity reports?

By Wes Trochlil | May 1, 2024

What are YOUR data integrity reports? Sitting in an AMS demo with a client recently, I was pleasantly surprised to see the AMS vendor had a short list of reports they called “Data cleaning” reports. These reports included a check for potential duplicate records, checking for erroneous emails, and checking for other missing data (e.g., […]

You might have to do SOME of the work yourself!

By Wes Trochlil | April 24, 2024

You might have to do SOME of the work yourself! Many, many years ago I met with an executive director of a small association to discuss their needs for a new association management system. In the course of the conversation we determined that one thing she’d like to be able to do is capture key points […]

Don’t manage to the exception!

By Wes Trochlil | April 17, 2024

Don’t manage to the exception! One of the universal truths about data management is, wherever possible, avoid managing to the exception. What I mean by this is to avoid developing any process that is designed to catch some arcane or unusual circumstance. Instead, the process should capture what happens the vast majority of the time, and […]

Older Posts

One for the AMS Vendors: Get PROACTIVE

July 23, 2007

I was trading emails with my colleague (and fellow AMS consultant) George Breeden recently, and he raised an issue that […]

Are you providing opt-out information?

July 20, 2007

Recently I began receiving emails from a political advocacy organization that has views that are, shall we say, completely counter […]

Association IT Salaries

July 19, 2007

In this post I talked about IT salaries in the general population. At the time I wasn’t aware that ASAE […]

Working with your vendor

July 18, 2007

Many associations struggle with the relationship they have with their software vendor. There are many reasons for this, but a primary […]

L-Soft Voluntarily Enters Bankruptcy

July 17, 2007

A client of mine sent me a note last week pointing out that L-Soft, the makers of Listserv software, has […]

iMIS 15: Color Me Unimpressed

July 17, 2007

On behalf of a client, I had the opportunity to see a brief demo of iMIS 15 last week. My […]

New RFP Shell Available (Shameless Plug)

July 16, 2007

Over the years I’ve frequently heard and read about associations looking for good RFP models for selecting a new association […]

Active vs. Passive Data Management

July 13, 2007

The key to successful data management is not choosing the right AMS (though obviously that's critical) but rather how you […]

Must-haves vs. Nice-to-haves

July 12, 2007

When developing an RFP on behalf of my clients, one of the items we'll discuss is "nice-to-haves" vs. "must-haves" on […]

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