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Try not to OFFEND your members…
Try not to OFFEND your members… I recently received an email from an association where I’ve been a member for nearly […]
How will you use that data?
How will you use that data? One of the beauties of technology today is how easy it is to collect data. […]
Pennywise and pound foolish
Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to “describe something that is done […]
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how a given company reacts to […]
Your one non-renewable resource
Your one non-renewable resource For any project, the three primary resources are time, money, and people. And with any project (and […]
No system is perfect
No system is perfect When working with my clients on the selection of a new system (whether it’s an AMS, […]
Ask your members to update their info
Ask your members to update their info One of the greatest data management challenges any association faces is keeping individual contact information […]
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your website to do business with […]
Measuring customer service
Measuring customer service When I work with clients on AMS selection, one question that often comes up is: “How good […]
