Experience is the best teacher
Experience is the best teacher. Every one of us has experienced this (pun intended!) and we all know it's true.
And yet too often, when it comes to database training, we think we can place staff in front of a trainer, have the trainer show the class how to do something, and expect the staff to go off and do it.
The best teacher is experience, which means the staff has to experience the process they're being trained on. They need to have their hands on the computer keyboard and they need to be working right along with the trainer.
The same is true after go-live of a new system. The only way staff really learns to use the system is to use the system. And after working with the system, having regular meetings with internal users to discuss how the system is or isn't working and what changes should be made to improve effectiveness.
The best way to learn is to experience what you're learning.
Wes's Wednesday Wisdom Archives
Look up PARTIAL names!
Look up PARTIAL names! Train your staff to do look ups on partial names, not full […]
Not Just Technology
Not Just Technology There was recently a discussion on the ASAE online community about project management […]
Consider quitting
Consider quitting Patient: “Doctor, it hurts when I do this.” Doctor: “Then stop doing that.” […]
There is nothing so permanent as business rules
There is nothing so permanent as business rules Nobel Prize-winning economist Milton Friedman said, “There’s nothing […]
Budget for feature discovery and adoption
Budget for feature discovery and adoption When developing a budget for implementation of a new […]
Customize staff pages for better user adoption
Customize staff pages for better user adoption The single most important element to data management […]
Don’t ask questions for which you already know the answer
Don’t ask questions for which you already know the answer I was recently completing an […]
All decisions involve risk
All decisions involve risk Whether it’s choosing a new AMS or introducing a new product […]
Try flowcharting your processes
Try flowcharting your processes Working with a client recently on their membership join process reminded me […]
“I just want a system I don’t have to fight with.”
“I just want a system I don’t have to fight with.” I asked my client: […]