What’s our next action?

What's our next action?

As you can imagine, I spend a lot of time in meetings (I bet you do, too!). If the meeting has to do with a specific project (e.g., a system selection or implementation project), there are two rules I try to adhere to as much as humanly possible:

  1. Anything that can be communicated by written word (we used to call them "memos") does not need to be covered in a meeting. Answering questions about points made in the memo is fine, but simply re-reading the actual memo itself is redundant and a waste of time.
  2. Every meeting should end with an answer to "What are our next steps?" The riskiest thing you can do is leave a meeting without everyone knowing (and agreeing to!) what is going to happen next. Even if the next step is "We're waiting on X to provide Y" it's better to state that clearly (in case X was unaware you were waiting on them!) than to assume everyone knows.

In the age of Zoom meetings, both of these rules are particularly important. Keeping meetings focused will make everyone's life more tolerable and all our meetings more productive.

Wes's Wednesday Wisdom Archives

Lots of feedback is a GOOD thing!

July 29, 2026

Lots of feedback is a GOOD thing! A client in the middle of their AMS […]

Doing the reps…

July 22, 2026

Doing the reps… I’m helping a client with the implementation of a new AMS. During […]

Add one, remove one

July 15, 2026

Add one, remove one In the world of home-organizing, there’s the “one in, one out” […]

Spring cleaning, all year long

July 8, 2026

Spring cleaning, all year long I talk frequently about “weeding the garden,” the idea that proactively […]

Don’t fall into the arrival fallacy trap

July 1, 2026

Don’t fall into the arrival fallacy trap The arrival fallacy is the false belief that […]

“The first time it lies to me is the last time I’ll use it.”

June 17, 2026

“The first time it lies to me is the last time I’ll use it.” Over […]

Improvement is never linear

June 10, 2026

Improvement is never linear One of the many lessons one learns over a lifetime is […]

Don’t forget to take a “before” picture!

June 3, 2026

Don’t forget to take a “before” picture! Whenever I start on a big home clean […]

Are you being penny wise and pound foolish?

May 27, 2026

Are you being penny wise and pound foolish? Two quick customer service stories to illustrate […]

AMS Products are getting better – and what that means for you

May 20, 2026

AMS Products are getting better – and what that means for you I’ve been working […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top