Your vendor will disappoint you
I follow politics as a hobby. A past publisher from a political opinion magazine I read would tell his new writers: "Don't fall in love with any politician; at some point, they will disappoint you."
I think the same advice can be given about your AMS vendor: "Don't fall in love with your vendor; at some point, they will disappoint you."
Let me be clear: there are many reputable vendors in the AMS space. And many that I deeply respect and have worked with, some for over two decades.
But the reality is that it's simply impossible for most vendors to meet 100% of the needs of a given association. So at some point, your vendor is going to say "no" to you and you're going to be disappointed. Prepare yourself for that.
Like all things in life, it's a matter of managing expectations. You can like your vendor. You can like 'em a lot! Just don't fall in love...
Wes's Wednesday Wisdom Archives
Look up PARTIAL names!
Look up PARTIAL names! Train your staff to do look ups on partial names, not full […]
Not Just Technology
Not Just Technology There was recently a discussion on the ASAE online community about project management […]
Consider quitting
Consider quitting Patient: “Doctor, it hurts when I do this.” Doctor: “Then stop doing that.” […]
There is nothing so permanent as business rules
There is nothing so permanent as business rules Nobel Prize-winning economist Milton Friedman said, “There’s nothing […]
Budget for feature discovery and adoption
Budget for feature discovery and adoption When developing a budget for implementation of a new […]
Customize staff pages for better user adoption
Customize staff pages for better user adoption The single most important element to data management […]
Don’t ask questions for which you already know the answer
Don’t ask questions for which you already know the answer I was recently completing an […]
All decisions involve risk
All decisions involve risk Whether it’s choosing a new AMS or introducing a new product […]
Try flowcharting your processes
Try flowcharting your processes Working with a client recently on their membership join process reminded me […]
“I just want a system I don’t have to fight with.”
“I just want a system I don’t have to fight with.” I asked my client: […]