Start small
When I work with my clients on projects that involve measuring member engagement, business intelligence, or data analysis, my advice is always the same: start small.
Any one of these types of projects can be overwhelming, which is why it's important to start small. This will allow you to focus and will provide opportunities to adjust as you go.
For example, consider measuring member engagement. Depending on your association and the breadth of things your members do with your organization, you might have 20, 30, or even 50 different engagement points that you could measure. But should you try to measure all of them right away? Absolutely not.
Start by identifying the five to seven "most important" engagement points and measure those. By taking a small slice instead of the whole pie, you'll make it more manageable, and you're more likely to actually follow through on doing it. (Put another way, the more points you try to measure, the more likely you are to get frustrated and abandon the project.)
And even if you could measure all 50 engagement points, would it really make you more successful than only measuring 10? Remember, it's about success, not perfection.
So start small.
![]()
Wes's Wednesday Wisdom Archives
Newton’s First Law
Newton’s First Law Part of Newton’s First Law states that “…an object in motion stays […]
No System is Perfect
No System is Perfect While it may sound trite, it bears repeating that no data management […]
Data Accretes
Data Accretes One of my very first jobs in the association world was managing the production […]
Don’t be so lazy…
Don’t be so lazy… One of the things that attracted me to the software world […]
Don’t try to do everything at go-live
Don’t Try to do Everything at Go-live When implementing a new AMS, there is a […]
Make sure your system has broad support
Make sure your system has broad support An AMS vendor pointed out to me recently […]
You have to have the right people in place
You have to have the right people in place This may seem obvious, but I’ll […]
Ask “What” not “Why”
Ask “What” not “Why” As a consultant, one of my favorite questions to ask my […]
Engagement is measured by the customer
Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click […]
Yes, you do have a process for that
Yes, you do have a process for that When I work with clients on pretty […]
