No System is Perfect

No System is Perfect

While it may sound trite, it bears repeating that no data management system is perfect. I have yet to meet an association executive who thinks their system works perfectly.

And yet, very often we'll spend hours trying to find "perfect" software or trying to design the "perfect" data management process. The reality is, if you're hitting 80%, you're probably doing really well. (Click here to read more on that.)

For example, almost invariably when I work with a new client, one challenge they'll have is the creation of duplicate records by their members and customers. As it is typically put, "Our members will come online to do something, they can't remember their username or login, and so they create a new record. And then we have to de-dupe it."

The reality is, challenges like this will NEVER go away. Members and customers will find a way to create duplicate records, no matter how many "forgot your name/forgot your password" options you offer. Because they're humans!

Maybe we can improve this, maybe we can't. But we'll never reach the point where it's perfect, so don't set that expectation, or you'll always be disappointed.

Wes's Wednesday Wisdom Archives

Eventually automated emails get ignored

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The challenge the AMS providers see

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Be careful about “solutioning” too quickly

March 31, 2021

Be careful about “solutioning” too quickly One of the great things about software developers is …

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What’s our next action?

March 24, 2021

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Don’t automate for the sake of automation

March 17, 2021

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Don’t forget about what got better

March 10, 2021

Don’t forget about what got better Negativity bias is the tendency to focus on only …

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Give a little at a time rather than taking away

March 3, 2021

Give a little at a time rather than taking away I’m sure there’s research somewhere …

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First, you gotta have the data

February 17, 2021

First, you gotta have the data When I work with clients on a new AMS …

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Work on your relationship with your AMS vendor

February 10, 2021

Work on your relationship with your AMS vendor It is no coincidence that my most …

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Dashboards for Data Integrity

February 3, 2021

Dashboards for Data Integrity I’ve written a bunch on data integrity reports. (Click here for …

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