No System is Perfect

No System is Perfect

While it may sound trite, it bears repeating that no data management system is perfect. I have yet to meet an association executive who thinks their system works perfectly.

And yet, very often we'll spend hours trying to find "perfect" software or trying to design the "perfect" data management process. The reality is, if you're hitting 80%, you're probably doing really well. (Click here to read more on that.)

For example, almost invariably when I work with a new client, one challenge they'll have is the creation of duplicate records by their members and customers. As it is typically put, "Our members will come online to do something, they can't remember their username or login, and so they create a new record. And then we have to de-dupe it."

The reality is, challenges like this will NEVER go away. Members and customers will find a way to create duplicate records, no matter how many "forgot your name/forgot your password" options you offer. Because they're humans!

Maybe we can improve this, maybe we can't. But we'll never reach the point where it's perfect, so don't set that expectation, or you'll always be disappointed.

Wes's Wednesday Wisdom Archives

Give a little at a time rather than taking away

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First, you gotta have the data

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February 10, 2021

Work on your relationship with your AMS vendor It is no coincidence that my most …

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Dashboards for Data Integrity

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Next-to-Nothing Goals

January 27, 2021

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Just because you can…

January 20, 2021

Just because you can… In response to a recent Wednesday Wisdom on averages hiding the …

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Always ask “Why?”

January 13, 2021

Always ask “Why?” Little kids ask “Why?” all the time, because they are sponges for …

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Averages hide the extremes

January 6, 2021

Averages hide the extremes I can’t remember where I first heard it, but “averages hide …

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Look up PARTIAL names!

December 24, 2020

Look up PARTIAL names! Train your staff to do look ups on partial names, not full …

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Not Just Technology

December 16, 2020

Not Just Technology There was recently a discussion on the ASAE online community about project management …

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